Grand Rapids Charter Township

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I've been an FSM customer since 2014 when at that time, I had a triple backup sump pump installed. During this time I've definitely had a…

I've been an FSM customer since 2014 when at that time, I had a triple backup sump pump installed. During this time I've definitely had a love/hate reationship with them. Sticking to my yearly service commitment, I still fell through the cracks when there was an issue that needed addressing with no answers for a solution. This year, I had the pleasure of Don B. as my service technician and he definitely showed that FSM has knowledgeable and caring technicians. He listened to my concerns and addressed them accordingly, giving clear and concise resolve to any questions/concerns I had. FSM definitely need more Don B's on their team. He's only one of two technicians over a course of 11 years that shows FSM in a positive light. Those aren't great odds considering how let down I'd felt by a couple of FSM technicians. Thank you again Don B, for putting the customer first. I appreciate your time and politeness.

X-citing A

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Robert Walraven, a FSM Service Technician, arrived on time for an annual inspection of the work FSM had previously completed. To my…

Robert Walraven, a FSM Service Technician, arrived on time for an annual inspection of the work FSM had previously completed. To my surprise we found considerable water in the crawl space. The water was due to a cracked pipe in our artesian well pit allowing water to flow on top of the liner that FSM had installed. Although this was not an FSM issue, Robert modified the liner to allow the water flow to go into the tiling and on to the sump that FSM had installed. This gave me time to repair the cracked pipes without additional flooding. He then offered to come back at no additional charge and finish the annual inspection at no additional charge once the well pit repair had been completed. Very professional and very much appreciated

Ralph Boozer

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Nathan Pierce and Noah W did a greatest job, informed of of all changes. They were very kind and professional. Thank you

Nathan Pierce and Noah W did a greatest job, informed of of all changes. They were very kind and professional. Thank you

Cindy Machir-lansky

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FSM helped flood proof our basement after bad flooding and had to come back for a maintenance call under warranty to fix a drain pipe that…

FSM helped flood proof our basement after bad flooding and had to come back for a maintenance call under warranty to fix a drain pipe that had started leaking – Don and Julie came super promptly to fix the problem and provided excellent and friendly service. Very happy to have them by.

Zachary Noel

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Jordan and Jason make customer satisfaction a Reality, as they educate the homeowner, they were humble and professional. The explained the…

Jordan and Jason make customer satisfaction a Reality, as they educate the homeowner, they were humble and professional. The explained the process, and that even though things can’t be perfected, the five year warranty offered is exceptional. five stars and highly recommended these two gentlemen.

Stonehouse Acres (HAPPY PLACE)

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Alex, Daryl & the crew were extremely professional. Communication was outstanding and all the work was done in a timely fashion. FSM…

Alex, Daryl & the crew were extremely professional. Communication was outstanding and all the work was done in a timely fashion. FSM exceeded my expectations. Highly recommend.

Ron Dooley

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Cynthia Avetta is amazing. She works with permit, but she assisted me with a situation that I have. She responded to me with a sense of…

Cynthia Avetta is amazing. She works with permit, but she assisted me with a situation that I have. She responded to me with a sense of urgency and made sure that I got the help that I needed. She is a truly a blessing and went over and beyond to help me. She deserves a raise… an ideal employee!

Kesha

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I want to thank Richard and his crew, Sebastian, Martin and Shawn for a job well done. You and your crew went above and beyond to work…

I want to thank Richard and his crew, Sebastian, Martin and Shawn for a job well done. You and your crew went above and beyond to work through the hurdles we discovered along the way, including the weather. Everyone was professional, polite, hard working and put the customer first. Thank you all for a job well done and for helping me understand everything through the process. They also, took photos of each stage and Richard explained the details every step of the way. The companies work is backed by a lifetime warranty and I am now confident in the structural integrity of our home. Thank you!

Tootie Detrick

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FSM completed a crawl space encapsulation for my house on the lake in MI. The team comprised of Mario, Jacob, Anthony and Jaylen were on…

FSM completed a crawl space encapsulation for my house on the lake in MI. The team comprised of Mario, Jacob, Anthony and Jaylen were on time and didn't leave till the job was done well. They were very professional and conscientious and did a very good job at my house. My allergies have already improved and I couldnt be happier with my decisions to pick FSM for the work. well done guys. thank you!

AC

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Jason’s and JordanB did a great job of leveling our driveway!

Jason’s and JordanB did a great job of leveling our driveway!

Candace Terhune-Flannery

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Both crews with Foreman’s Timothy and Jalen were great to work with. Very polite and respectful, and always kept me informed on what was…

Both crews with Foreman’s Timothy and Jalen were great to work with. Very polite and respectful, and always kept me informed on what was happening.

Jesse Reed

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Mike H. Mike C. Devon C. we’re absolutely professional and knowledgeable about the process of encapsulation in our crawl space. Couldn’t…

Mike H. Mike C. Devon C. we’re absolutely professional and knowledgeable about the process of encapsulation in our crawl space. Couldn’t be happier with the result! Great work guys and God bless!

Kelly Johnson

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Marc is the best hands down.

Marc is the best hands down.

City 313

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Miguel AS, Yasmany V,Josh W : They did a great job in 3 day . From start to finish .Breaking out concrete installation perimeter drain , …

Miguel AS, Yasmany V,Josh W : They did a great job in 3 day . From start to finish .Breaking out concrete installation perimeter drain , Bracing on 4 wall . New sum pit. I Added just a few phots of there work . I would highly recommend. I would also like to Thank Rana H-CFI AND THE ENTIRE STAFF ! Great work Guy

gary bryant

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Jason was quick to respond to my call for help. He provided a free, professional consultation and expert advice. Land contouring must be…

Jason was quick to respond to my call for help. He provided a free, professional consultation and expert advice. Land contouring must be done prior to what his company can do, so French drain and sump pump install have been postponed for now.

Carol Moyer

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Alex and his crew did an excellent job on my crawlspace. They are neat and polite and very skilled. My peace of mind has been restored,…

Alex and his crew did an excellent job on my crawlspace. They are neat and polite and very skilled. My peace of mind has been restored, just like my now useful crawlspace

Marty G.

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We own a small vacation home on the Au Sable. The home was built on a dirt crawl space. We always had water, mold and odor issues from…

We own a small vacation home on the Au Sable. The home was built on a dirt crawl space. We always had water, mold and odor issues from the crawl space. FSM of Michigan came in this week and completely encapsulated the space and added a new sump pump. The job wasn't cheap but the result is well worth the cost. Stephen, Matt, Isaiah and Justin worked very hard for two and a half days to get the job done. Great crew who worked hard and answered all my questions. Everything was left spotless. We highly recommend FSM of Michigan TC if you have water/foundation issues!

Ron Reddy

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Pumped up my patio, looks like new! Excellent service from Jason R and Chad D Before and after pictures. Very knowledgeable and helpful….

Pumped up my patio, looks like new! Excellent service from Jason R and Chad D Before and after pictures. Very knowledgeable and helpful. Would highly recommended!!

Carmelita Berger

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Ryan came out to do an inspection and was fantastic. He took the time to really listen to my concerns, clearly explained what to look for…

Ryan came out to do an inspection and was fantastic. He took the time to really listen to my concerns, clearly explained what to look for and walked me through whether there was an issue or not. His recommendations were thoughtful and professional. While I didn’t move forward with any work through FSM, that was strictly due to timing and budget—my initial concern thankfully turned out to be a non-issue. I genuinely recommend FSM to anyone in need. They’re informative, fair, and not pushy at all. Ryan especially stood out for his honesty and professionalism. Definitely worth checking out!

Alex Phillips

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I had a fantastic experience with Jason R.. Not only did he fix everything that needed attention, but he also went above and beyond by…

I had a fantastic experience with Jason R.. Not only did he fix everything that needed attention, but he also went above and beyond by addressing additional issues. The final result looks amazing, and I couldn't be happier with the service provided. Highly recommend!"

Saira Khan

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