Rockwood

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JOESPH SPEZIA is the best technician FSM has ever sent to my house and I have been dealing with the company for years! He was efficient…

JOESPH SPEZIA is the best technician FSM has ever sent to my house and I have been dealing with the company for years! He was efficient with his communication, timing, and knowledge!!! He did a very thorough inspection and took his time making sure everything was in working order! I will be using him for every inspection in the future!! Thank you Joe!!!!

Courtney Tharp

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I had my crawl space encapsulated and a support beam installed by FSM. Overall, the work was done well and my floor was level after the…

I had my crawl space encapsulated and a support beam installed by FSM. Overall, the work was done well and my floor was level after the work they did. The only issue was the encapsulation of the sump pump and leveling of the dehumidifier. The original crew that came out put the dehumidifier of cardboard pieces from the box it came in rather than footings to keep it level. They also covered over our sump pumps completely which made then inaccessible and unable to function correctly so the sump actually overflowed and flooded the crawl space. I spoke with Amanda in the office who was so sweet, understanding, and efficient with getting another crew out to my home ASAP to fix the problem. Deshawn and Reggie came out and fixed the original issue, put the dehumidifier on risers to level it (had a laugh with me about the ridiculous state of it left by the original crew) and made sure to leave everything clean and tidy. They advised me on how to access everything in the future while maintaining the integrity of the encapsulation. The two of them really made sure I was happy with the end product.

Lauren Oliver

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Jason’s and JordanB did a great job of leveling our driveway!

Jason’s and JordanB did a great job of leveling our driveway!

Candace Terhune-Flannery

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PHIL K. came out and spent 1 1/2 hrs. going through my basement. Very knowledgeable and friendly taking his time explaining what I needed…

PHIL K. came out and spent 1 1/2 hrs. going through my basement. Very knowledgeable and friendly taking his time explaining what I needed to fix my basement and keep it dry. They have a life time warranty.

Rebecca Petersen

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A+++ service! Daniel S., Riley G. and Jacob K. were outstanding!!!

A+++ service! Daniel S., Riley G. and Jacob K. were outstanding!!!

Brian Accola

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Justin Keway was very kind and personable. He made it easy to understand the things going on with my house and what needed to be done to…

Justin Keway was very kind and personable. He made it easy to understand the things going on with my house and what needed to be done to fix it. I couldn't speak more highly of him or my experience working with him.

Jay Rellinger

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Jake is very professional and detailed. He listened to our concerns/ideas. He took his time and gave us great advice. Hands down a great…

Jake is very professional and detailed. He listened to our concerns/ideas. He took his time and gave us great advice. Hands down a great basement inspection.

Morgan Sharma

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Cynthia Avetta is the Permits Administrator at Groundworks in Livonia and her work ethic and commitment to customers service are truly…

Cynthia Avetta is the Permits Administrator at Groundworks in Livonia and her work ethic and commitment to customers service are truly amazing. The last line of her Groundworks signature block says everything you need to know about her: “Less Than Exceptional Is Not Acceptable.” There are a lot of moving parts to a foundation repair involving work crews, plumbers and government inspectors coming and going with varying degrees of commitment to customer service. Although I was new to all of this, Cynthia’s clear instructions, patience, and willingness to follow up on my questions demonstrated her commitment that all Groundworks employees should emulate. I can’t say enough good things about her…

David Ashenfelter

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Quick reasonable helpful and thorough! Gereald was great and very efficient can’t thank him enough!!

Quick reasonable helpful and thorough! Gereald was great and very efficient can’t thank him enough!!

Erica Ison

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Easy to work with, great communication, fair price. Would recommend to friends and family!

Easy to work with, great communication, fair price. Would recommend to friends and family!

Brent Gildner

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Daniel S Riley G Jacob K Nick S All did a fantastic job on our home.

Daniel S Riley G Jacob K Nick S All did a fantastic job on our home.

Gus S

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FSM was very professional. Had my main support beam replaced and Matt and his crew were top notch. Well mannered, on time and explained…

FSM was very professional. Had my main support beam replaced and Matt and his crew were top notch. Well mannered, on time and explained everything along the way. Cleaned up and finished on time as well. Great work!

Steve Celeste

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Good work.

Good work.

Jeanette Jones

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John F came by to look over some work that was done last year. Extremely polite and professional, and absolutely great and caring towards…

John F came by to look over some work that was done last year. Extremely polite and professional, and absolutely great and caring towards our dog during the visit! Very much appreciated

Austin Bekkering

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Collin Dozier came out to my house today and did an EXCELLENT job! Looking forward to working with your company!

Collin Dozier came out to my house today and did an EXCELLENT job! Looking forward to working with your company!

Howard

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Just had FSM come for annual crawl space maintenance. I appreciate knowing my home is protected. The sump pump system, air quality…

Just had FSM come for annual crawl space maintenance. I appreciate knowing my home is protected. The sump pump system, air quality along with central dehumidifier all work together to make my house a comfortable home to live in. Today's tech, Chad Tower, was a pleasure to deal with. It's always great to know detailed oriented people are on the job looking out for my best interest. Thanks again, FSM!

Ann Ferrin

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The crew arrived promptly this morning led by Hunter the Foreman and crew members Dalton and Dawson. They covered the walls and floors…

The crew arrived promptly this morning led by Hunter the Foreman and crew members Dalton and Dawson. They covered the walls and floors leading to the crawl and were extremely neat and conscientious. They answered our questions, showed and explained the results of their skillful work, all delivered exactly as contracted. They cleaned up the crawl floor, even areas we had on our “to do list”! SO IMPRESSED! We must include Zachary, our Sales Rep, who developed the solution initially, came out a week beforehand at our request to make sure we had prepared the exterior as needed. HIGHLY recommend FSM, now Groundworks of Traverse City.

Val Dalton

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Phil P. Comunicated well, was on time, and performed the service we discussed, at the price we discussed. I like the fact that the service …

Phil P. Comunicated well, was on time, and performed the service we discussed, at the price we discussed. I like the fact that the service people don't try to "upsell" a bunch of stuff!

Jason Gee

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Robert Walraven, a FSM Service Technician, arrived on time for an annual inspection of the work FSM had previously completed. To my…

Robert Walraven, a FSM Service Technician, arrived on time for an annual inspection of the work FSM had previously completed. To my surprise we found considerable water in the crawl space. The water was due to a cracked pipe in our artesian well pit allowing water to flow on top of the liner that FSM had installed. Although this was not an FSM issue, Robert modified the liner to allow the water flow to go into the tiling and on to the sump that FSM had installed. This gave me time to repair the cracked pipes without additional flooding. He then offered to come back at no additional charge and finish the annual inspection at no additional charge once the well pit repair had been completed. Very professional and very much appreciated

Ralph Boozer

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Didn’t believe that the sump pump and inside French drain could be done in two days. That is exactly what happened. Two days and the…

Didn’t believe that the sump pump and inside French drain could be done in two days. That is exactly what happened. Two days and the project completed. Luis S. Gustavo G. Gerson M and Devon W. Did a great job. On time, professional, personable. Clean up, yard and basement, better as can be expected. They did such a nice job, that I will never have to see them again on this property project. 😀 If needed, I would definitely use them again. From getting the bid (Dale K), to the completed project, all questions and concerns were answered. Had water intrusion in the past, nothing recently, My project was more a preventative issue going forward. So waiting for the next big storm to test the system. ⛈️ As a final note, any call I placed to FSM was returned within, or less, then the next day. Office staff, exceptional.

Bob Darden

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