Hessel

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Jeff Holbrook was awesome. He was on time. He listened to our problems and examined everything inside and out and diagnosed the issue. He…

Jeff Holbrook was awesome. He was on time. He listened to our problems and examined everything inside and out and diagnosed the issue. He explained our options and what services he offers without the salesman pressure. We will definitely use him for future services if needed. 5 STARS ALL DAY.

Michael Welch

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Sales men was quite knowledgeable.

Sales men was quite knowledgeable.

Chuck Stevens

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Awesome call back time for a problem,showed up on time and problem solved quickly. Josh G. is an asset to FSM and a knowledgeable…

Awesome call back time for a problem,showed up on time and problem solved quickly. Josh G. is an asset to FSM and a knowledgeable representative of a company that strives to help the customer in all facets of basement problems.Paul D.Smith

Paul David Smith

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Zachary completed an inspection of my foundation today and provided an extensive review of what the issue I was having with my foundation…

Zachary completed an inspection of my foundation today and provided an extensive review of what the issue I was having with my foundation along with pictures. He was extremely knowledgeable and presented a recommendation that would resolve the matter. I was very impressed with the cost and plan provided.

Nancy Youngs

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Great experience. Was able to easily book an inspection for my first available date. John L. came to the house to look at our problem and…

Great experience. Was able to easily book an inspection for my first available date. John L. came to the house to look at our problem and expertly formulated a plan. Explained to me what was wrong and what products were best to use to fix the problem. I was able to be placed on the work calendar much sooner than I anticipated. On the service date, foreman Matt K. outlined again the plan for installation of the beam and jacks required to fix our sagging floor. He answered a couple of my questions in clear terms that I could understand. Crew members Xavier T. and Tommy D. were friendly but very professional and highly efficient in their work flow. Matt K called the morning of just to ensure correct service time but FSM uses a texting system to update the customer of everything on the service date. When they’re leaving the shop, when they’ve arrived at the property. Worked flawlessly. All of it exceeded expectations!

Edward Lemieur

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John Weidenbach was very knowledgeable, provided a great inspection, and explained basement systems. A great experience.

John Weidenbach was very knowledgeable, provided a great inspection, and explained basement systems. A great experience.

Timothy Sircy

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John Fulton represented FSM, Groundworks in a professional manner. The guest cottage has never felt better! the tight crawl space remains…

John Fulton represented FSM, Groundworks in a professional manner. The guest cottage has never felt better! the tight crawl space remains dry and that makes guests who stay at the cottage very comfortable. Thanks John and all!

michael paradise

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Tim Hooper and his assistant were very nice and professional. They explained everything they did and what I needed to do from now on. He…

Tim Hooper and his assistant were very nice and professional. They explained everything they did and what I needed to do from now on. He stated some things that needed to be done and I signed a contract to do so

Craig Williams

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These 3 gentlemen were very polite, professional, they did a great job, informed me of exactly what they were doing. Cleaned up nicely….

These 3 gentlemen were very polite, professional, they did a great job, informed me of exactly what they were doing. Cleaned up nicely. Thank you to, Miguel A,Luis S., & Garrson G. Thank you

Susan Nance

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Nick Stovall did a great job explaining the process and getting the work scheduled. Amanda was great at communicating. Kayden and his…

Nick Stovall did a great job explaining the process and getting the work scheduled. Amanda was great at communicating. Kayden and his helper were on time and did a great job. My wife and I are very happy with the results.

Barry Eifert

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I highly recommend Will Irvine, Master Service Technician, for yearly maintenance check. Professional, polite and very thorough in doing…

I highly recommend Will Irvine, Master Service Technician, for yearly maintenance check. Professional, polite and very thorough in doing the inspection. 5 Star Service!!!!

Gail Fabian

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John's service was excellent and very professional

John's service was excellent and very professional

David Putt

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Justin Emond came out for inspection and service he was very thorough Justin made some good suggestions for future projects. 😀

Justin Emond came out for inspection and service he was very thorough Justin made some good suggestions for future projects. 😀

kat h

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FSM of Traverse City and Josh G are awesome! I bought my house last June knowing the basement got wet and kind of flooded every spring….

FSM of Traverse City and Josh G are awesome! I bought my house last June knowing the basement got wet and kind of flooded every spring. Last Summer when, (I can’t remember his name) came to do an inspection of the support poles they had installed a year or two before I bought the house he sold me on getting the whole basement water proofed. I’ll tell you one thing. If you think you need it done, but can’t afford it, you need to find a way to afford it. I didn’t realize how musty and stinky my house was before I had FSM do the work plus getting the awesome dehumidifier. They just came to do their annual inspection of everything and I only had one problem or rather question. I went up stairs to use the bathroom and when I came back downstairs Josh already had gotten me some dates for warranty work. I feel like I just doubled the value of my home by having them come in. Thank you FSM!

Steven Perry

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Christopher showed up on time and explained everything to me and my wife in a clear concise manner. For or leaking basement this is an…

Christopher showed up on time and explained everything to me and my wife in a clear concise manner. For or leaking basement this is an excellent solution.

Ian M.

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Tim, Sid, and Dylan did an amazing job on our basement fix. Everything was done in a reasonable time and the work was done well. I would…

Tim, Sid, and Dylan did an amazing job on our basement fix. Everything was done in a reasonable time and the work was done well. I would totally 10/10 recommend them to anyone looking for basement waterproofing work.

Caitlyn Pourron

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This 5-star review is only a reflection of Jacob and his crew, including Cameron, and the job they did. We had our basement waterproofed…

This 5-star review is only a reflection of Jacob and his crew, including Cameron, and the job they did. We had our basement waterproofed and a sump pump installed. The crew did an awesome job and it was great working with Jacob on this. They were very professional and did the best they could on the days of a skeleton crew. If working with FSM, I would highly suggest requesting Jacob for your job. However, the scheduling and prioritization of jobs is something that needs significant improvement. Our project was supposed to be done within 4 days and it lasted 6 because 2 days were skeleton crews and 1 day was a no show due to another project. It felt like other projects or service related visits were prioritized over our project. Wish they could have been honest with us or pushed our project to a different week so it could have been prioritized.

Leslie Delekta

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Jason R and Jordan B did an excellent job fixing our porch. It was a quick process and well worth it!

Jason R and Jordan B did an excellent job fixing our porch. It was a quick process and well worth it!

Lisa Stann

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Scott Lukowski was very helpful and professional when discussing our basement water problems.

Scott Lukowski was very helpful and professional when discussing our basement water problems.

Ian Parks

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Super impressive work Bryant, Gabe and Matt! Thank you for all of your effort to ensure the work was done the right way. And also for…

Super impressive work Bryant, Gabe and Matt! Thank you for all of your effort to ensure the work was done the right way. And also for putting up with the two pesky beagles.

Charlotte Sterzik

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