Customer Feedback

Check out reviews and comments from our past customers.

Showing 1769 reviews
Katharine M.
Alpena Michigan
Tom McCoy was so helpful. The rest of the crew worked sooo hard as well.
Vickie K.
Plymouth Michigan
I wanted a local, small-type business with an investment in their reputation, one that specialized in water proofing and repair. The men were very personable. The process was explained in detail, and I appreciated their honesty about dust, etc.
Michael K.
Lupton Michigan
Very good experience. Professionalism every step of the way. Feel we made a good decision going with your company.,
Rod A.
Cheboygan Michigan
The company has excellent employees. The owner and management staff can be proud to have them representing the company.
Richard M.
Westland Michigan
From Jason to Lynn to Alexander I can't say enough how good they was
William H.
Bloomfield Hills Michigan
They did a great job & explained thoroughly what they were doing
Hester W.
ROYAL OAK Michigan
From our first contact to the end, we had no problems whatsoever. We were totally- if not overly satisfied
Debbie K.
Beulah Michigan
It is such a relief to have the work completed and know that my crawlspace is clean, insulated and sealed.
Lenny B.
Detroit Michigan
My experience was so good that I would have no problem recommending FSM to everyone I talk to!!
Mary B.
Mackinaw City MI
This company should teach customer service to other companies. From the initial call to the home inspection, through the actual work day, the service and work was exceptional.
Nathan D.
Grosse Pointe Farms MI
My inspector was friendly and honest. I appreciated his direct answers and experience. FSM is truly an amazing company built on a platform of phenomenal customer service.
Terry F.
Bloomfield Hills MI
I would recommend your company as one of the most professional we have worked with on any project.
Indian River MI
A+ service from the first phone call, to the inspection and installation crew. Perfect! We've dealt with a lot of contractors, and were very leery. We really appreciated your company- nice experience!
Charlevoix MI
Quick response and knowledgable service providers.
Frank And Kathlene.
Garden City MI
This was the best experience from start to finish. We cannot recommend FSM & GSM highly enough. They deserve a lot more than 5 stars! We are so pleased with the work that was done and how well we were treated by everyone at FSM. Thank you all so much!
Flushing MI
It was a dirty, loud and difficult job but you made it happen for us. We love our basement. Thanks
Belleville MI
Crew was Awesome! Arrived on time, introduced themselves, and informed me of everything they were going to do, and went straight to work! Finished job in excellent timing. Explain everything they were doing while it was being done. So to the three very hard working,very efficient, organized,and very informative crew, my family and i thank you for everything! GREAT JOB!! To: BRUCE, RAYMOND AND AUSTIN
Carol K.
Whitehall MI
Last week, we had the most water ever. The whole back yard was under water, but my basement was DRY and continues to stay dry. It's so nice not to have to worry about a wet basement when it rains a lot or during the spring thaw!
Milan MI
The first and only company I chose because of excellent BBB rating, the sales contractor explaining the process and answering all of my questions with patience, and the timely and effective work of the crew that came to install. Overall, I was very pleased with the company, its staff, and the work done in my basement. Due to my health issues, I truly appreciate the peace of mind I can have knowing my basement will be free from unhealthy mold and water damage in the future. Thank you!
Bay City MI
Looked at 3 different companies, and yours was the most straightforward, clear, and cost-effective. Also, I found mostly good reviews.
Erie MI
You have a very catchy jingle. Better response time, good financing & guarantee, personable staff. I have already recommended FSM. I had difficulty choosing what type of work they did for your survey since I required 6 of the 8 services offered. Professional & efficient.
Troy MI
I had dealt with Foundations of Michigan before and was well pleased so when I found out they did concrete lifting I got in touch
Saginaw MI
From our first encounter, through the completion of our project, FSM renewed my faith that there are still companies that provide high standards of customer service and value customer satisfaction!
Ypsilanti MI
Recommended by inspector and realtor
New Hudson MI
this is my second home and the second time that you have serviced us in the last three years. great work.
Canton MI
Best ratings when doing a Google search.
Lewiston MI
Mike Gray, Matt, and Gabe were great.
Traverse City MI
The crew, Alex, Kyle, Elijah and Matt did a great job. They were very courteous and professional.
Saint Clair Shores MI
Allen (on site estimator) was very thorough w inspection and provided an accurate estimate of repairs.
Sterling Heights MI
Bruce was very professional and great
Southfield MI
Paul Hasto great person was very helpful
excellent representation of your company - did a great job
Traverse City MI
Alex, Kyle, Elijah, Matt did great work. Very fast and efficient. Good teamwork.
Allen Park MI
Very punctual, very professional. Really like the way the crew calls' 1/2 before coming and RIGHT on time too!!
Cheboygan MI
Crawl space encapsulation with new sump
Novi MI
I chose FMS because the Sales Rep, Rich, was very knowledgeable in this work. He spoke from experience and made me feel comfortable the repairs that FSM would do would be top of the line and came with a lifetime warranty.
Farmington MI
That FSM carries and services the line of products I originally purchased through Instr-Dry before they went out of business. I think this is a superior theory and system for keeping basements dry. Furthermore, FSM was recommended by home improvement experts we listen to on the radio.
Wayne MI
Love how the crews work together to get the job done correctly. Like the professionalism of all the people I've been in contact with during and after the system was completed
Sault Ste Marie MI
Reputation; Free Estimate; ease of scheduling
Metamora MI
Good crew, hard workers
Indian River MI
Alex was very professional, everything was done real real well.
Port Huron MI
I asked for before and after pics,received them the next morning.Thanks to Bruce G. and Kelly B. for making that happen.
Madison Heights MI
I personally didn't. The lady I bought the house from did. Excellent choice!!!
Prescott MI
Were on time, did a great job. Very impressed!
Ypsilanti MI
Top-notch communication from your entire team! It takes a lot of effort to have a top-notch communication system, and it's one of the critical components for happy customers! Well done FSM team!
Wayne MI
There was some small areas where concrete was left but not of any great concern. In general, the clean-up was good. I was very impressed how everything was covered with plastic. Even the stairs were covered and the entry to the kitchen was blocked off with plastic.
New Baltimore MI
I chose FSM because I had a leaky basement and didn't know who else to call. In the future, there will be no need for me to shop around for a job like this. I was completely satisfied with not only work performed, but also the crew (Jeremy and Alex) that did the work! The guys were very professional and personable and did a wonderful job. Jeremy was extremely knowledgeable as well. Thanks and KUDOS on a job well done!
Cheboygan MI
Mike gray and his crew were professional and friendly from start to finish.
Grosse Pointe MI
Jeff was phenomenal. What a great man to have working for you guys. He did the best he could do to make sure things were done right.
Canton MI
This review is for Blake, our service tech, that came out to fix a leak from our rod installation on 11/11/16. Blake fixed the problem and did a complete inspection on everything, even though we did not ask him to. He checked & tightened all rods, filled in floor holes, etc. He was very friendly & knowledgeable. Blake explained what he was doing & discussed any future concerns & options for us. Thank you, Blake.

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