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Customer Feedback

Check out reviews and comments from our past customers.

Showing 1683 reviews
Farmington MI
That FSM carries and services the line of products I originally purchased through Instr-Dry before they went out of business. I think this is a superior theory and system for keeping basements dry. Furthermore, FSM was recommended by home improvement experts we listen to on the radio.
Wayne MI
Love how the crews work together to get the job done correctly. Like the professionalism of all the people I've been in contact with during and after the system was completed
Sault Ste Marie MI
Reputation; Free Estimate; ease of scheduling
Metamora MI
Good crew, hard workers
Indian River MI
Alex was very professional, everything was done real real well.
Port Huron MI
I asked for before and after pics,received them the next morning.Thanks to Bruce G. and Kelly B. for making that happen.
Madison Heights MI
I personally didn't. The lady I bought the house from did. Excellent choice!!!
Prescott MI
Were on time, did a great job. Very impressed!
Ypsilanti MI
Top-notch communication from your entire team! It takes a lot of effort to have a top-notch communication system, and it's one of the critical components for happy customers! Well done FSM team!
Wayne MI
There was some small areas where concrete was left but not of any great concern. In general, the clean-up was good. I was very impressed how everything was covered with plastic. Even the stairs were covered and the entry to the kitchen was blocked off with plastic.
New Baltimore MI
I chose FSM because I had a leaky basement and didn't know who else to call. In the future, there will be no need for me to shop around for a job like this. I was completely satisfied with not only work performed, but also the crew (Jeremy and Alex) that did the work! The guys were very professional and personable and did a wonderful job. Jeremy was extremely knowledgeable as well. Thanks and KUDOS on a job well done!
Cheboygan MI
Mike gray and his crew were professional and friendly from start to finish.
Grosse Pointe MI
Jeff was phenomenal. What a great man to have working for you guys. He did the best he could do to make sure things were done right.
Canton MI
This review is for Blake, our service tech, that came out to fix a leak from our rod installation on 11/11/16. Blake fixed the problem and did a complete inspection on everything, even though we did not ask him to. He checked & tightened all rods, filled in floor holes, etc. He was very friendly & knowledgeable. Blake explained what he was doing & discussed any future concerns & options for us. Thank you, Blake.
Traverse City MI
Television advertising. Mike Gray, Mike C., and Gabe N. installed, and they were excellent!
Plymouth MI
Russell was very helpful. His knowledge and insights were very welcome in deciding the best approach.
Beverly Hills MI
Word of mouth from a work colleague. She spoke highly of your company.
Onaway MI
Forgot to mention that John Lamb and his crew were great. My basement looks fabulous.
Traverse City MI
My brother-in-law oversaw the crew for me and he was quite pleased at the attentiveness, speed and willingness to pick up debris after the work was completed.
Bancroft MI
Was worried about doing the work in the winter time, but they kept it clean and warm. After the rainy day we stayed dry...very happy about that.
New Baltimore MI
Honestly, I needed a repair done and didn't know who to call. I am sure glad I called FSM. I don't know about the competition, and I won't have to find out, because I will call FSM if any other problems arise. Thanks for doing a great job!
Traverse City MI
Mike Gray, Mike C., and Gabe N. sealed our crawlspace in 7 degree weather, and took 10 hrs. to finish. Amazing!
Waterford MI
She originally told me that I would need to wait a few weeks to get an inspection but was able to get someone to my house same day when I told her I needed something sooner. Thank you!
St. Clair Shores MI
Excellent! Nothing was left behind! the basement was restored to it's original state prior to the work being completed. Great crew!
Reed City MI
Mike Gray and Mike C. were very courteous and professional when working in my home. They worked very hard. The work they completed on a 130 year old crawl space was incredible.
Farmington Hills MI
tv ad and recommendation by neighbor chose you because our problems were severe (and they were corrected)
Rochester Hills MI
In the past, have heard Glen Haegy on the radio recommend you. Have 1 or 2 other companies try to fix the problem in the past.
Northville MI
Tom led the crew and was very professional and got the job done.
Midland MI
Very thorough. Did not try to up-sell me into something I did not need. Was very understanding of my goals/needs of the project.
Cheboygan MI
The combination and quality of products.
Troy MI
Tony was great. Considerate, polite, went over every detail. Geat Job!
Harbor Springs MI
Very very, good, I appreciated all the follow up prior to job.
Belleville MI
Jeff and his crew were awesome! Had to do more to fix the problem than what we thought, but they assured us it was no problem! They did what they needed to do to fix our wall, even though it was more work for them! I have been a meeting and event coordinator for 21 years and deal with a lot of stressfull situations to make things right, so I know what happens when you have to deal with something that were not expecting. You all are true professionals - it was a TRUE and all around positive day, even though we had to fix something we were not expecting to have to do! THANKS!
Wales MI
Bruce G. and crew were a good and hard working guys!
Metamora MI
Both Bills and Jose, did an excellent job
Atlanta MI
Seen your ad on TV. Your sales person was very polite and knowledgable.
Fenton MI
Salvador and his team did an outstanding job completing the tasks and representing your company.
Millersberg MI
Quality of the product and referral from another customer. Great Work...
Highland MI
Like a lot of home owners you hope for the best. In this case in my opinion I chose the best. From the salesperson to the installers I was very satisfied with the end results. Jacob was very clean cut and very professional as well as his assistant. Always referring to me as Sir. Thank You
New Haven MI
Very knowledgeable and was great at explaining everything
Mio MI
John Lamb and his crew did a great job
Elkton MI
Reference from another customer, went to internet to get information about your company and others available in our area.
Ann Arbor MI
Jacob, the spokesman, is a jewel; his soft-spoken, respectful manner is marvelous. He also has a sensitivity that I deeply appreciated, and on top of it all, he's the best "salesman" your company could have.
Farmington Hills MI
Product proposed seemed most likely to work.
Howell MI
Scheduling went smoothly and a follow up reminder was made to ensure the original appointment could be met.
White Lake MI
Bruce G. and his crew did a great job from start to finish. They were courteous, laid down extra plastic when I expressed concern about the floors, and had a really tough job in a really awful crawlspace. Through it all, Bruce and his team were helpful and polite and did a great job!
Farmington MI
very polite and hard working crew. kept me informed with what was going on thru process. also sold me on dehumidifier and turtle top to complete airtight encapsulation. can't say enough good about work ethics of such a young crew. very impressive to this senior citizen. they are definitely great representitives of your company. kudos to them
Farmington Hills MI
Apparent knowledge during initial inspection/meeting. Solution provided during inspection/meeting. Wasn't the cheapest, but seemed like a fair price. Provided multiple options to figure out what best suited our budget and helped us prioritize the work that needed to be done. LOVED the installation manager (i think his name was Jeremy?) he was fantastic.
Utica MI
Bruce G. was great. Very professional and kept me informed as they worked.
East Tawas MI
Quality and thickness of the materials used.

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Please Note: You must be the Homeowner to receive our Free Estimate. Prospective buyers, renters, and non-homeowners will be charged a $250. fee for the written quote. This fee is payable upon setting the appointment, but will be credited to the final job cost if the work is completed by Foundation Systems of Michigan.