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Customer Feedback

Check out reviews and comments from our past customers.

Showing 1750 reviews
Paul A.
Bloomfield Hills Michigan
Pleasant, hard working, nice guys
Duane D.
St Clair Shores Michigan
FSM did a very nice job and the personnel were great to work with. Very knowledgeable of the products available and sold only what was necessary to resolve the problem at hand. Good explanation of what each item does as well as the overall process.
Michael P.
Commerce Michigan
Bruce and his guys were great. What they did was amazing!
Sam E.
Clarkston Michigan
I would hire them again. I hope I don’t have too! 😜
Patricia H.
Rochester Hills Michigan
Did a great job. Very polite and approachable. Took time to explain and to reassure me that if I have a problem they will be there to work out any situation.
Thomas F.
Grayling Michigan
Excellent service start to finish.
Ralph K.
Taylor Michigan
From the time the sales person told us about the job, to the end of the job- very excellent!
Niena B.
Traverse City Michigan
Extremely satisfied I called FSM to start with, very impressed during, and very, very relieved that I finally have a dry basement.
Marjorie M.
Saint Clair Shores Michigan
Josh, Marco and Jameal were professional and courteous during the entire process. Josh kept me informed along the way, answered all my questions, and spoke by phone with my husband. Was a pleasure to work with them.
Brian B.
Saint Clair Shores Michigan
I was very satisfied! Beyond expectation!
Michael V.
Lapeer Michigan
Overall one of the best experiences in customer service I have ever had.
Jim and Terry A.
Plymouth Michigan
Very expensive but worth it if it works.
Bob P.
Houghton Lake Michigan
Will recommend FSM to all the neighbors that are anxious to see my finished product.
Frank F.
Port Hope Michigan
FSM continues to do a great job for me
Patrick S.
Grand Blanc Michigan
I have NEVER been more pleased with a Service company in my 40+ years of Home Ownership
David A.
Rives Junction Michigan
Awesome young men... did a fabulous job!
Latessa L.
Harper Woods Michigan
Cant really answer this question at the time... I will say I would recommend your company because of the excellent customer service, I personally just asked for a service rep to come to my home for a follow up...,because maybe I missed understood somethings of what to expect, after getting the work done in my home.
AU GRES Michigan
Everything looks great, it is not a cheap process but hopefully the investment will pay off.
Jon M.
Ann Arbor Michigan
Quality and technical strengths of the Wall and Triple Safe systems. These appeared to be excellent when I selected FSM. Now 5 years later we are very satisfied with our basement.
susan p.
romulus Michigan
This crew went above and beyond. Nice and covered everything with me. Very polite.
greg p.
farmington hills Michigan
got it done, basements dry
John B.
Adrian Michigan
Salvador and his crew did a great job for us. Kept me informed ,asked if I had any questions about anything.
Joseph T.
so far well done.
Guy S.
Very professional and courteous.
Susan O.
Saginaw Michigan
Friendly and knowledgeable. Could not have asked for anyone better.
John W.
TAYLOR Michigan
I am very happy with their work. They were very professional and listened to my concerns and addressed them. I would highly recommend them to do work for my friends and family.
Kelsey O.
St Clair Shores Michigan
The day my basement started leaking FSM sent someone out to look at it. The crew was very knowledgeable and they worked fast.
Marilyn G.
Brighton Michigan
FSM answered all my questions and had a good reference with my township building department
Denice G.
Howell Michigan
This is my second home that fsm did and install -first one crawl space and second one Michigan basement. Justin was very knowledgeable and professional.
Wesley C.
Midland Michigan
They came on time and did a good job.
Frankfort Michigan
I would recommend for sure. The work was done as scheduled. There were some suggestions given to me by Michael Gray to further protect my basement which were very helpful.
Katharine M.
Alpena Michigan
Tom McCoy was so helpful. The rest of the crew worked sooo hard as well.
Vickie K.
Plymouth Michigan
I wanted a local, small-type business with an investment in their reputation, one that specialized in water proofing and repair. The men were very personable. The process was explained in detail, and I appreciated their honesty about dust, etc.
Michael K.
Lupton Michigan
Very good experience. Professionalism every step of the way. Feel we made a good decision going with your company.,
Rod A.
Cheboygan Michigan
The company has excellent employees. The owner and management staff can be proud to have them representing the company.
Richard M.
Westland Michigan
From Jason to Lynn to Alexander I can't say enough how good they was
William H.
Bloomfield Hills Michigan
They did a great job & explained thoroughly what they were doing
Hester W.
ROYAL OAK Michigan
From our first contact to the end, we had no problems whatsoever. We were totally- if not overly satisfied
Debbie K.
Beulah Michigan
It is such a relief to have the work completed and know that my crawlspace is clean, insulated and sealed.
Lenny B.
Detroit Michigan
My experience was so good that I would have no problem recommending FSM to everyone I talk to!!
Mary B.
Mackinaw City MI
This company should teach customer service to other companies. From the initial call to the home inspection, through the actual work day, the service and work was exceptional.
Nathan D.
Grosse Pointe Farms MI
My inspector was friendly and honest. I appreciated his direct answers and experience. FSM is truly an amazing company built on a platform of phenomenal customer service.
Terry F.
Bloomfield Hills MI
I would recommend your company as one of the most professional we have worked with on any project.
Indian River MI
A+ service from the first phone call, to the inspection and installation crew. Perfect! We've dealt with a lot of contractors, and were very leery. We really appreciated your company- nice experience!
Charlevoix MI
Quick response and knowledgable service providers.
Frank And Kathlene.
Garden City MI
This was the best experience from start to finish. We cannot recommend FSM & GSM highly enough. They deserve a lot more than 5 stars! We are so pleased with the work that was done and how well we were treated by everyone at FSM. Thank you all so much!
Flushing MI
It was a dirty, loud and difficult job but you made it happen for us. We love our basement. Thanks
Belleville MI
Crew was Awesome! Arrived on time, introduced themselves, and informed me of everything they were going to do, and went straight to work! Finished job in excellent timing. Explain everything they were doing while it was being done. So to the three very hard working,very efficient, organized,and very informative crew, my family and i thank you for everything! GREAT JOB!! To: BRUCE, RAYMOND AND AUSTIN
Carol K.
Whitehall MI
Last week, we had the most water ever. The whole back yard was under water, but my basement was DRY and continues to stay dry. It's so nice not to have to worry about a wet basement when it rains a lot or during the spring thaw!
Milan MI
The first and only company I chose because of excellent BBB rating, the sales contractor explaining the process and answering all of my questions with patience, and the timely and effective work of the crew that came to install. Overall, I was very pleased with the company, its staff, and the work done in my basement. Due to my health issues, I truly appreciate the peace of mind I can have knowing my basement will be free from unhealthy mold and water damage in the future. Thank you!

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