Customer Feedback

Check out reviews and comments from our past customers.

Showing 1722 reviews
Deanna & Eugene F.
Frankenmuth Michigan
The project was completed on time as expected with no unnecessary surprises. Javier was especially helpful. The crew was very industrious, conscientious and protective of the rest of our property.
Patrick W.
Washington Michigan
Great workers. They all worked very hard. I wish I could find people like them for other projects around the house, and that more companies were like yours.
Florence H.
West Branch Michigan
I needed the work done and Eric offered the solution... it's done!
Sharon P.
Riverview Michigan
Jose and crew were wonderful, informative, kept everything so neat and worked nonstop all day. Very nice young men. I had expected the yard to be torn up, but all the sod was replaced and the yard was kept very nice.
Gilbert C.
Saginaw Michigan
Ken was very helpful and explained the job process clearly, and Chelsea was very helpful. The work crew did a very good job. They put up plastic sheeting to completely block off the part of the basement that wasn’t being worked on. The job was done in two hours. Really happy with the finished job.
Marsha W.
Flint Michigan
Chelsea returned calls promptly and kept us informed. The crew was very polite and professional. Basement no longer has standing water. I liked that it was inside work and did not involve digging up or altering the outside landscape.
Scott and Harriette B.
Flushing Michigan
We are very pleased with FSM and their customer service. Every part of our experience has been exceptional. Ryan was on time, professional, very knowledgeable and able to answer all of our questions. Jason and his crew were awesome to work with and even gave us tips for cutting down dust during the encapsulation process. Excellent experience.
David H.
Romeo Michigan
Brent did a great job explaining what solution would be best for my situation, was very patient and answered all the questions I had regarding options. The installation crew did an excellent job and was very efficient. Josue, Jose and Storm clearly know what they are doing.
Janet B.
Lakeport Michigan
Efficient, respectful and kept me informed through the entire process.
Tod A.
Cheboygan Michigan
We have the highest regard for the company and employees. Jim was a big help on our project and we appreciate Will Irvine going the extra mile; the work was exceptional. He represents the company in the most positive way. Very satisfied with the whole project.
Jan P.
Bridgeport Michigan
Ken was very helpful and easy to work with in the sales process and in explaining the procedure. When I look at that beautiful crawl space, I couldn't be any happier! It was truly a job well done in all aspects! I am so pleased!
Thomas P.
Millersburg Michigan
Kept us well informed all the way from permitting to final inspection. Refreshing to work with a professional staff and crew.
Donald C.
Gladwin Michigan
Explained the process thoroughly and offered options for saving money. Excellent results.
Donald C.
Gladwin Michigan
Explained the process thoroughly and offered options for saving money. Excellent results.
Ralph H.
Traverse City Michigan
Identified the problems and knew what needed to be done. It worked as you said.
Thomas S.
Dearborn Heights Michigan
Our Inspector was very thorough and explained what was needed to resolve multiple issues. Our CEA kept in contact and was available for any questions. It rained on and off all day, but the crew continued to work and did excellent work.
Elyse G.
Detroit Michigan
We had two different companies come out to give us a basement waterproofing quote, and FSM's salespeople were much more personable, succinct, informative and engaged.
Travis B.
Garden City Michigan
The crew showed up right on time both days .They all were very friendly and courteous.The foreman went above and beyond answering all questions even though he was hard at work and we often interrupted him in the process of him doing his job.
Jeffrey V.
St. Clair Shores Michigan
Extremely satisfied.
Annette K.
Sterling Heights Michigan
Service from FSM is wonderful. The service men are always courteous and polite. I particularly like the pictures they show me of my crawl space. It is reassuring to know my crawl space is maintained and continues to provide healthy air in my house. Thank you.
Mikihiko G.
Canton Michigan
I am from the country where we are used to the best customer service, and you are equally great. I recommend anyone who expresses their need.
Shirley M.
Detroit Michigan
Work was done as described at every step of the project. Our questions were answered promptly and every effort was made to ensure we understood what were were getting, what was expected of us and the process that would be utilized
Paul A.
Bloomfield Hills Michigan
Pleasant, hard working, nice guys
Duane D.
St Clair Shores Michigan
FSM did a very nice job and the personnel were great to work with. Very knowledgeable of the products available and sold only what was necessary to resolve the problem at hand. Good explanation of what each item does as well as the overall process.
Michael P.
Commerce Michigan
Bruce and his guys were great. What they did was amazing!
Sam E.
Clarkston Michigan
I would hire them again. I hope I don’t have too! 😜
Patricia H.
Rochester Hills Michigan
Did a great job. Very polite and approachable. Took time to explain and to reassure me that if I have a problem they will be there to work out any situation.
Thomas F.
Grayling Michigan
Excellent service start to finish.
Ralph K.
Taylor Michigan
From the time the sales person told us about the job, to the end of the job- very excellent!
Niena B.
Traverse City Michigan
Extremely satisfied I called FSM to start with, very impressed during, and very, very relieved that I finally have a dry basement.
Marjorie M.
Saint Clair Shores Michigan
Josh, Marco and Jameal were professional and courteous during the entire process. Josh kept me informed along the way, answered all my questions, and spoke by phone with my husband. Was a pleasure to work with them.
Brian B.
Saint Clair Shores Michigan
I was very satisfied! Beyond expectation!
Michael V.
Lapeer Michigan
Overall one of the best experiences in customer service I have ever had.
Jim and Terry A.
Plymouth Michigan
Very expensive but worth it if it works.
Bob P.
Houghton Lake Michigan
Will recommend FSM to all the neighbors that are anxious to see my finished product.
Frank F.
Port Hope Michigan
FSM continues to do a great job for me
Patrick S.
Grand Blanc Michigan
I have NEVER been more pleased with a Service company in my 40+ years of Home Ownership
David A.
Rives Junction Michigan
Awesome young men... did a fabulous job!
Latessa L.
Harper Woods Michigan
Cant really answer this question at the time... I will say I would recommend your company because of the excellent customer service, I personally just asked for a service rep to come to my home for a follow up...,because maybe I missed understood somethings of what to expect, after getting the work done in my home.
RONALD C.
AU GRES Michigan
Everything looks great, it is not a cheap process but hopefully the investment will pay off.
Jon M.
Ann Arbor Michigan
Quality and technical strengths of the Wall and Triple Safe systems. These appeared to be excellent when I selected FSM. Now 5 years later we are very satisfied with our basement.
susan p.
romulus Michigan
This crew went above and beyond. Nice and covered everything with me. Very polite.
greg p.
farmington hills Michigan
got it done, basements dry
John B.
Adrian Michigan
Salvador and his crew did a great job for us. Kept me informed ,asked if I had any questions about anything.
Joseph T.
CINCINNATI Ohio
so far well done.
Guy S.
GRAND BLANC Michigan
Very professional and courteous.
Susan O.
Saginaw Michigan
Friendly and knowledgeable. Could not have asked for anyone better.
John W.
TAYLOR Michigan
I am very happy with their work. They were very professional and listened to my concerns and addressed them. I would highly recommend them to do work for my friends and family.
Kelsey O.
St Clair Shores Michigan
The day my basement started leaking FSM sent someone out to look at it. The crew was very knowledgeable and they worked fast.
Marilyn G.
Brighton Michigan
FSM answered all my questions and had a good reference with my township building department

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