Customer Feedback

Check out reviews and comments from our past customers.

Showing 1750 reviews
Mark S.
Ossineke Michigan
Josh and his crew were very professional and patient with us as I asked him many questions as the process was being performed.
Susan (Raymond) W.
St Charles Michigan
The crew was very respectful and kept me informed of all that was being done throughout the process. The basement was spotless when they left.
Thomas S.
Harbor Springs Michigan
They went above and beyond expectations in several areas.
Thomas R.
Oak Park Michigan
We were given straight forward suggestions and options for our crawl space. They were very prompt and conscientious. They were knowledgeable about what they were doing and when they left our property you could not tell they had been there. They were very courteous and respectful of our home. Their workmanship was great and quick. We were amazed at how clean everything was after the work was finished. They are a great crew!
Sheryl M.
I have been happy with all of the work I have a had done. Your Customer Service is excellent. Communication is key and you do a very good job.
Kaitlyn S.
Warren Michigan
Used FSM in the past — great work, customer service, etc. Allan (Inspector) and Bruce (Foreman) are AWESOME! Very nice and they took time to explain the process and all questions/concerns were answered.
Kaitlyn S.
Warren Michigan
Used FSM in the past — great work, customer service, etc.
Michael R.
Wyandotte Michigan
Chris went over everything in detail right from the beginning, and was very professional and polite. Josue and his crew did an excellent job. You can't even tell they were here, and Josue repaired our crawl space access panel that was previously damaged.. My wife was very stressed about the whole situation, but the way everyone we interacted with handled their part of the job made everything run smooth, exceeding our expectations.
James S.
Frankenmuth Michigan
Clay was honest and straight forward.
Charles R.
Belleville Michigan
The foreman and crew were superb. They were professional & efficient. Excellent performance. They took care to restore our landscape.
Bob Y.
Shelby twp Michigan
Very informative on the process to correct the problem. The crew worked hard to complete on a timely manner and good communication with me during the process and kept us informed. We would recommend.
Adrienne O.
Ann Arbor Michigan
Dave Donnelly was excellent. The crew was very efficient, friendly and called the afternoon they were due to give us an ETA. They worked hard to make this happen.
Dennis C.
Traverse City Michigan
FSM is a well oiled machine. Contact is outstanding. People are super friendly and kind. Amazing! Great communication during job. Hardest working folks I've seen in a long time. They knew what they were doing! Two thumbs up!
Trevor S.
Ypsilanti Michigan
The interactions with personnel, on the phone and in person, were very positive. I would most definitely use FSM in the future.
Mark W.
Troy Michigan
Seems professional. Its a bit soon to review has not rained yet.
Elizabeth P.
Sterling Heights Michigan
My CEA was so helpful. As a teacher, I am not able to get the phone during the day, so she emailed me instead. It was nice having one contact person to talk to. Very respectful and kind. I felt completely comfortable with the crew in the house. I loved how they covered their shoes and cleaned up their mess. I also really appreciated the pictures so I knew what was done. I have not had any water in my basement, and it has rained a lot!
Tom & Linda H.
Atlanta Michigan
Adam was excellent with all information & answering our questions. John & Josh were superb! Josh was incredibly professional & polite. Spotless clean up.
Betsy Y.
Brownstown Michigan
Very thorough and knowledgeable. Very professional workers.
J T K.
Farmington Hills Michigan
Great job. Helpful in every way with prompt and courteous responses. I am pleased with results.
Brian D.
Northville Michigan
Hector and his crew were phenomenal. They took great care in keeping my house clean and the installation looks amazing. I couldn’t be happier with how professional they were in the care they took during the installation and cleanup process.
Steven L.
Carleton Michigan
Clay was very informative and knowledgeable, and Bruce and Lynn were very courteous, professional and helpful. We think you did a great job in a very difficult area to work.
Geoffrey W.
Mt. Pleasant Michigan
Wayne did a great job walking us through the process. We did not feel pressured, and felt well-informed and cared for. They were quick with the inspection and helpful all along the way.
Conrad S.
Grosse Pointe Woods Michigan
I have been in the building business for over 30 years. I was very impressed how they do business and stand behind their work. This type of repair is a dirty job. They kept their mess to minimum and did cleanup after completing the work.
Mike M.
Livonia Michigan
We’ve used FSM at our home in Livonia. FSM has always stood behind their work, so when we needed our crawl space encapsulated we didn’t hesitate.. FSM! Shonda, was great! Tom & his crew did an amazing job. Excellent crew, very professional! The best- and a transferable warranty!
Jenny E.
Mt Clemens Michigan
Extensive experience, professional service.
Marilyn R.
New Baltimore Michigan
I have nothing but good words, and can’t say enough about the crew- they did cleanup every day. They worked so hard and were friendly and professional; they were the best.
Robyn I.
Gaines Michigan
Completed in the timeframe I needed it to be done.
Jim P.
Grosse Ile Michigan
Excellent - always available, always willing to explain and help. Trisha was excellent and on top of everything; she went above and beyond.
Deanna & Eugene F.
Frankenmuth Michigan
The project was completed on time as expected with no unnecessary surprises. Javier was especially helpful. The crew was very industrious, conscientious and protective of the rest of our property.
Patrick W.
Washington Michigan
Great workers. They all worked very hard. I wish I could find people like them for other projects around the house, and that more companies were like yours.
Florence H.
West Branch Michigan
I needed the work done and Eric offered the solution... it's done!
Sharon P.
Riverview Michigan
Jose and crew were wonderful, informative, kept everything so neat and worked nonstop all day. Very nice young men. I had expected the yard to be torn up, but all the sod was replaced and the yard was kept very nice.
Gilbert C.
Saginaw Michigan
Ken was very helpful and explained the job process clearly, and Chelsea was very helpful. The work crew did a very good job. They put up plastic sheeting to completely block off the part of the basement that wasn’t being worked on. The job was done in two hours. Really happy with the finished job.
Marsha W.
Flint Michigan
Chelsea returned calls promptly and kept us informed. The crew was very polite and professional. Basement no longer has standing water. I liked that it was inside work and did not involve digging up or altering the outside landscape.
Scott and Harriette B.
Flushing Michigan
We are very pleased with FSM and their customer service. Every part of our experience has been exceptional. Ryan was on time, professional, very knowledgeable and able to answer all of our questions. Jason and his crew were awesome to work with and even gave us tips for cutting down dust during the encapsulation process. Excellent experience.
David H.
Romeo Michigan
Brent did a great job explaining what solution would be best for my situation, was very patient and answered all the questions I had regarding options. The installation crew did an excellent job and was very efficient. Josue, Jose and Storm clearly know what they are doing.
Janet B.
Lakeport Michigan
Efficient, respectful and kept me informed through the entire process.
Tod A.
Cheboygan Michigan
We have the highest regard for the company and employees. Jim was a big help on our project and we appreciate Will Irvine going the extra mile; the work was exceptional. He represents the company in the most positive way. Very satisfied with the whole project.
Jan P.
Bridgeport Michigan
Ken was very helpful and easy to work with in the sales process and in explaining the procedure. When I look at that beautiful crawl space, I couldn't be any happier! It was truly a job well done in all aspects! I am so pleased!
Thomas P.
Millersburg Michigan
Kept us well informed all the way from permitting to final inspection. Refreshing to work with a professional staff and crew.
Donald C.
Gladwin Michigan
Explained the process thoroughly and offered options for saving money. Excellent results.
Donald C.
Gladwin Michigan
Explained the process thoroughly and offered options for saving money. Excellent results.
Ralph H.
Traverse City Michigan
Identified the problems and knew what needed to be done. It worked as you said.
Thomas S.
Dearborn Heights Michigan
Our Inspector was very thorough and explained what was needed to resolve multiple issues. Our CEA kept in contact and was available for any questions. It rained on and off all day, but the crew continued to work and did excellent work.
Elyse G.
Detroit Michigan
We had two different companies come out to give us a basement waterproofing quote, and FSM's salespeople were much more personable, succinct, informative and engaged.
Travis B.
Garden City Michigan
The crew showed up right on time both days .They all were very friendly and courteous.The foreman went above and beyond answering all questions even though he was hard at work and we often interrupted him in the process of him doing his job.
Jeffrey V.
St. Clair Shores Michigan
Extremely satisfied.
Annette K.
Sterling Heights Michigan
Service from FSM is wonderful. The service men are always courteous and polite. I particularly like the pictures they show me of my crawl space. It is reassuring to know my crawl space is maintained and continues to provide healthy air in my house. Thank you.
Mikihiko G.
Canton Michigan
I am from the country where we are used to the best customer service, and you are equally great. I recommend anyone who expresses their need.
Shirley M.
Detroit Michigan
Work was done as described at every step of the project. Our questions were answered promptly and every effort was made to ensure we understood what were were getting, what was expected of us and the process that would be utilized

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