Customer Feedback

Check out reviews and comments from our past customers.

Showing 1477 reviews
Randy.
Livonia MI
Presentation of options, timely communication and accommodation , very good financing options, exceptional professionalism
Chris.
Almont MI
I heard of FSM through radio advertising (97.1fm) and then researched on line to make my decision.
Joe.
Plymouth MI
Location and reviews
Dave.
Brighton MI
Professional in all aspects of the job, from the estimation to the clean-up. Made sure all questions were answered throughout the process.
Caarolyn.
South Lyon MI
Was made aware of your company after seeing a sign at a nearby home. Great company...your promptness and attentiveness was very appreciated and service seems to be high quality. Billy and his crew did a great job. Extremely accountable--- very high mark in my book. Not often companies are accountable anymore
Deborah.
Traverse City MI
I had several estimates and/or opinions on what needed to be done. I chose FSM because of estimates provided.
Deborah.
Traverse City MI
Mike and his crew were all very courteous while they were here, they took time and answered questions when asked throughout the day and explained what they were doing. Nice group of guys.
Beverly.
Troy MI
Your piers seemed far superior in quality and strength than another company I had used in the past Your whole presentation was far better than I had experienced before. Nate did a thorough job. Jeff and his crew worked together like a team should. Each person knew what their job was, and did it. Jeff wanted to make sure all my questions were answered and included me in watching each step of the process to put in the four piers. I couldn't have asked for any better service.
Adelaide.
Attica MI
Heard on radio. Researched on Internet. Better Business Bureau A+ rating. Excellent reviews.
Dustin.
St. Clair Shores MI
Your sales person (Josh Stith) took the time to go over the whole process with me from start to finish, where the other companies I had come out spent only about 10 minutes looking at the job. Josh was very informative and responded to every question I had very quickly.
Roger.
Livonia MI
Advertising, your sales person Russell made the best presentation.
AO.
Farmington MI
Your rating and advertising and your large area of covering Michigan
Dale.
Bloomfield Hills MI
Have used FSM for several years now, and will continue to do so!
Janet.
Mount Clemens MI
What I read your company seemed very knowledgeable and did good work.
Jeff.
Cheboygan MI
Very knowledgeable
Steve.
Novi MI
Service that was professional, and quality of contact with employees involved
Magdalen.
Cedar MI
We did our research and then after the sales rep came out and explained everything we were confident in choosing FSM. We are very pleased we did.
Aaron.
Detroit MI
More professional, better detailed description of services and quality of products.
Brittney.
Southgate MI
Rich was awesome and so informative. He told us all of our options and explained everything so thoroughly!
Mark.
Pinckney MI
Always first class!
Henry.
Sterling Heights MI
Jacob, the foreman on the job, was excellent. Went over everything before, halfway,and after the job was completed. Answered all questions and made sure I was comfortable with it. Clean-up was great. Above and beyond expectations.
John.
Petoskey MI
The crew was hard woking and friendly and kept me well informed on the project and left everything as expected.
Joseph.
Saginaw MI
For all the reasons I listed above...my research took me to your company! You are not the cheapest, however I know the job would be done correctly! Also, you would help in the future and return to my Dad's basement to turn the screws on the beams. Thanks so much for everything! My dad and I truly appreciate it! (daughter)
Jerry.
Dearborn MI
You did my cabin in the Upper Peninsula and one of my neighbors up there mentioned you guys and when I got back home to Dearborn all I kept seeing was your commercials......... it was a calling!!
Roger.
Allouez MI
Bill showed up on time, had the knowledge and experience to determine the solution to our foundation problem.
Donna.
Livonia MI
We have had a lot of work done to our home over the years and a large percentage has not been a good experience (I have actually had to ask one company to leave). I appreciate that you pulled a permit. I valued the pics the salesman took. Hearing the crew working made me feel confident they actually cared about the quality of work they were doing (even though I cannot see the foundation work myself).
Suzetta.
Farmington Hills MI
Because of one person can make a difference: Dave Simmons, when the customer trust one of your staff, you will have the client and the job inside your pocket, Make sure to hold on to Mr Dave he is considered the knowledge of antique, his knowledges technical, Wisdom, Expert, I can go on & on.... Keep in mind we live abroad and our communication with all of your staff has been via mr Simmons via emails and Skype and MSGS, it is not easy, but again one person can make a whole different, We are thrilled, happy buzzing with the result., If you need additional feed back just let me know. please forgive my English if there is misspelled. Thank you so much , Suzetta & Eric , from Thailand and very happy customer!
Walt.
Lake City MI
Alex, Cyle, Elijah, and Chaz were EXCELLENT!! Did a wonderful job.
Linda.
Farmington Hills MI
The detail description of how the problem would be fixed and how it was going to be done. Also taking care of the permits that we needed.
Craig.
Birmingham MI
More thorough coverage of the problem area. Other companies just proposed two walls. You recommended perimeter.
Kathleen.
Roseville MI
Jacob was very professional and stayed quite late to try and finish the job
Jennifer.
Temperance MI
I have never had a service crew be so professional before. I was very impressed with the timeliness of their work and how respectful they were. Typically, as a woman, I have not been treated with respect by men who come to fix things at our house. These men were very respectful, patient, and kind. I was very impressed with this crew!
Jay.
Indian River MI
John Lamb headed up the crew, which did an outstanding job on workmanship and attention to detail. I shared my expectations upon his arrival on attention to detail. John Lamb and the team met my expectations.
Larry.
East Tawas MI
From the original phone contact to the home inspection and purchase and installation it was a pleasant experience
Yvonne.
Southfield MI
Refered by a friend
Martha.
Oscoda MI
You do what you say you will do! If you say you will call, you call. Everyone has been so pleasant to work with, patient and just great customer support.
Ron.
Holly MI
Willingness to come out and evaluate the situation.
Archie.
Waterford MI
TV COMMERCIALS AND REPUTATION
Dick.
Livonia MI
Quality of the presentation. Everything that I wanted to know was answered. I like the price and zero percent interest on the installment loan.
Lynn.
Canton MI
My son had worked with Matt Leitch before and some other contractors/companies. Matt was the only reliable one. He is honest, trust-worthy, knows everything about this type of work, is very accurate, explains the situation well, and friendly. Additionally, Jeff & crew did a great job today! Jeff talked to us throughout the whole process, so we always knew what was happening. He took as much time, as was needed, to answer every question. They were extremely careful, worked hard & quickly, and cleaned up everything. Jeff walked us through everything at the end, so we are comfortable with future wall adjustments and we feel we can always turn to him for support. He deserves the Wow Service Award and a raise! Thank You, Lynn
Perry.
Commerce Township MI
Referrals from other satisfied customers, who were friends, associates. Thank you.
Dale.
Pinckney MI
Friendly staff on the phone. You were here when you said you would be here. Great service overall. Everyone was great!
Marc.
Canton MI
On time and was very particular with my needs. Went the extra mile to complete this project on time. Couldn't be more pleased with the crew Matt C. And Bruce G. and the rest of the crew.
Kelly.
Canton MI
My husband is a local business man who has customers that have used your services as well as researching you himself.
Marilyn.
Clinton Township MI
I cannot compliment the crew enough!!! Hector made me feel like we were the most important people in his life. He kept me informed as the job progressed every step of the way. I do not have the names of the other two professionals (sorry!) they were extremely polite and friendly. Thank you for sending this fabulous team to tackle our leaks.
Suzanne.
Bloomfield MI
Brandon was prompt and knowledgeable as to determining the source of the leak in our basement
Dorthy.
Grayling MI
Mike and crew did a great job protecting my floors
Gloria.
Plymouth MI
They came when they said, took less time than I thought it would, and made sure everything was done right before they left.
William.
West Branch MI
Saw advertisement on T. V. Did not check competition
Great.
Southfield MI
Tim, Ricardo and Rich were great!

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Please Note: You must be the Homeowner to receive our Free Estimate. Prospective buyers, renters, and non-homeowners will be charged a $250. fee for the written quote. This fee is payable upon setting the appointment, but will be credited to the final job cost if the work is completed by Foundation Systems of Michigan.