Customer Feedback

Check out reviews and comments from our past customers.

Showing 1769 reviews
Sue P.
Commerce Township Michigan
They were the BEST. I'm pretty sure it ended up being a lot more work than originally thought.
Matthew M.
Southgate Michigan
This experience was hassle-free, and I would definitely do business with FSM again.
Pat C.
Pigeon Michigan
Professional. Most information. Expensive because it was done properly with quality material and quality people
Dawn P.
Warren Michigan
The sales person just made sense! He helped us understand what we needed and why.
Koula M.
Westland Michigan
Your crew was the best workers I have ever seen. They worked the whole time they were here. Very respectful of the property.
Charnell C.
Farmington Hills Michigan
They were efficient, hard working and Lewis took time to answer my questions. A great team!
Margrett M.
Detroit Michigan
Totally satisfied would recommend company to anyone needing the service that you provide. If I need additional work that your company provides I will not hesitate to call you for the job.
Sheryl M.
Mt. Pleasant Michigan
Your employees have been wonderful to work with. I have been very happy. Just waiting until next spring to see how things work!
Andrew C.
Troy Michigan
Very happy with the job done.
Anthony J.
Farmington Hills Michigan
GREAT!!! This was a great experience from start to finish...Especially for the magnitude of work that needed to be done.
Christopher A.
Sterling Heights Michigan
Installation crew was very friendly and explained their work before and after the job quite thoroughly.
Suzanne J.
Troy Michigan
I am very satisfied and the final product looks great.
Kathryn S.
Elk Rapids Michigan
Adam S. was the salesman. He is top notch. Honest, clear, great attitude. John Lamb was the foreman. Very knowledgeable and worked EXTREMELY hard.
John F.
Sault Sainte Marie Michigan
Our job was just completed, but based on the process so far, we are very happy. We hope the work and products do just as good job.
Nancy D.
Bay City Michigan
We had water coming into the basement and needed to do something. We spoke with other companies about a solution. FSM offered a more reasonable price, easy to understand process, and interest free financing.
Penny W.
Oakland Twp Michigan
The person who came out was awesome and personable, and gave great explanation to the problem.
Tracie G.
Cheboygan Michigan
Ben came out for step one of our crawl space. He was very professional and handled all of my questions.
Connie J.
Van Buren Township Michigan
I have been completely satisfied with FSM.
James F.
Dexter Michigan
Pleased with the overall professionalism of all the employees with whom we interacted.
Todd W.
Northville Michigan
They were professional, on time and did amazing work all in one day.
Lance & Mary L.
Lake City Michigan
The people we dealt with were friendly and professional.
Jeff N.
Ortonville Michigan
Jason M. is a great guy to deal with. I had some special issues with my work that needed to be done. He took every phone call and text, even on his time off, to try to help me get this set up. Outstanding guy.
Travis H.
Jackson Michigan
FSM called me back within a few hours after submitting an online inquiry. The crew was great and friendly. Never heard one complaint about the crawl space after being in there for 8-9 hrs. Great job guys.
Edward C.
Grosse Pointe Woods Michigan
Dan M. did an excellent job.
Gary & Barb R.
Grand Blanc Michigan
FSM is to be commended for standing behind its company motto in ways we have not seen before.
Gary and Barb R.
Grand Blanc Michigan
As a retired Corporate Training Senior Manager, I am impressed in particular in the consistency of your employees' demeanor and focus. It was a pleasure to meet them and have them in our home. It seems your employees are all about service and customer satisfaction. That is the most pleasant aspect of working with FSM.
Jennifer R.
Mount Clemens Michigan
Allen was extremely helpful, knowledgeable and professional
Dan & Barb S.
Grand Blanc Michigan
Jacob L was our foreman and he and his team were very professional. Work looks good. Clean up was very good. They completed the job much faster than we expected.
Denise P.
Berkley Michigan
Salvatore and his team were great at explaining everything they were going to do, and our expectations for the day. They taped everything up before starting and respected our personal property in the best way they could given all the equipment they brought in and took out of our house. We really appreciate their friendliness and attention to detail.
Michele M.
Southgate Michigan
I am so pleased with your company that I recommend you to my co-workers!!!
Elda D.
Inkster Michigan
Working with Jacob was like working with one of my grandchildren. He was polite, professional and answered all my questions. He was a joy to work with, and a great representative of FSM.
Wendy L.
Suttons Bay Michigan
Overall great experience. I hope we don't need to use our 20 year warranty, but the service gave me confidence that they would be equally supportive of repairs as they were in installation.
Timothy N.
Clinton Michigan
Mike, Cody and Ryan did an excellent job. True professionals. Explained everything they were doing. Went above and beyond when they saw things that needed to be done and solved the problem. Arrived on time each day and finished the job with great service.
LeRoy B.
Dundee Michigan
Professional and hardworking. Got right to the job, and everything was done well. Exceeded our expectations and what was promised. Would recommend to anyone.
Charles D.
Petoskey Michigan
I would have your company come back if I need more work done. Thanks for having an exceptional crew, they are the best.
Theresa F.
Farmington Hills Michigan
Outstanding crew! Phil, Brandon and Mike were professional, polite and very hard working. They kept me informed throughout the process and were very skilled.
Deb S.
Fife Lake Michigan
At every point, I was treated with respect and like I was their only customer. I had obtained a quote about 4 years ago, but was unable to proceed. No one held that against me when I called for a new quote.
Vickie P.
Hersey Michigan
Ben and Josh were the BEST!! Very informative and polite. The rest of the crew was excellent. We will recommend to anyone.
Glenn M.
West Bloomfield Michigan
The crew went above and beyond. You couldn't tell that we had work done, because there was no debris or dust left behind.
Ed and Jackie W.
Petoskey Michigan
Very satisfied with whole process and end product.
Jennifer B.
Bellaire Michigan
Ben was very professional and efficient and explained everything he was doing and was very personable.
Donald E.
Indian River Michigan
Ben H. was super fantastic to work with. Explained the process of mold mediation very thoroughly. Very knowledgeable of every facet of the job.
Mike H.
Livonia Michigan
Marc was very friendly, knowledgeable and fair. He was right on top of everything. The guys did a great job and worked really hard. I feel like I had a good system installed.
Paul B.
Westland Michigan
Nothing but two huge thumbs up for FSM! You guys are the best, and I’ll be recommending you to anyone with ears.
Ernie M.
Sault Ste Marie Michigan
The gentlemen were very courteous and professional, and did an excellent job of protecting my home.
Linda C.
Traverse City Michigan
Ben and his team arrived at scheduled time and day and were VERY professional, experienced and friendly. They explained the process and answered my questions.
Joyce F.
Ypsilanti Michigan
FSM passed the "second opinion" process when I first needed work done a number of years ago, now they are my basement guys.
Diane K.
Brighton Michigan
Kivandre was SUPER nice, helpful and courteous. He was patient, kind and respectful when I had questions and concerns. I was expecting to be traumatized by the entire process of the repair, but he was actually AMAZING! You guys are lucky to have an employee like him! Truly.
David C.
Saint Clair Shores Michigan
The guys that did the work were very nice and thorough. Showed me everything they were doing. They even went back under my house to show me the alarms and access panels for checking the sumps. Great crew.
James H.
Birch Run Michigan
Jacob L. and his crew were very professional, responsible and courteous. They were helpful on answering all our questions. Very impressed, wouldn't hesitate to recommend your company.

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