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Customer Feedback

Check out reviews and comments from our past customers.

Showing 1683 reviews
Tabitha S.
East Jordan Michigan
Thank you for a great experience with FSM; will highly recommend!
Dale D.
Livonia Michigan
Liked the fact they were on time and guaranteed their work for the life of the house.
Roy T.
Lake Leelanau Michigan
I will recommend your company to my friends. Chris did a a great job. Jon did an outstanding job. Your people are very nice and very hard workers. You hire good employees.
David C.
Livonia Michigan
Brad was excellent. No mess to clean up.
Bradley K.
Bay City Michigan
Great workers.
Steven T.
Grayling Michigan
The end results of significantly enhanced home stability and the change to the level of the floors and height of some walls was very easy to visually discern. We feel the company cared us and our experience with all of the personal we worked with.
Michael N.
Westland Michigan
I am very very glad I chose FSM. Thank you very much!
Cheryl J.
Brighton Michigan
Everything I expected from what I have heard about the company over the years and most recently on The Inside Outside Guys.
Nicole J.
Jackson Michigan
Overall experience with basement waterproofing staff have been customer focused and attentive.
Katie K.
Midland Michigan
After meeting with Tim and his detailed info about how FSM follows all inspections/city codes and “does things by the book”, I knew it was a good choice.
Deb D.
Ludington Michigan
Josh and his crew were the best! Competent and friendly, I loved hearing them laugh and joke as they worked. A happy crew is likely to be a good crew.
Yung-Li L.
Troy Michigan
Tim was very helpful and knowledgeable. Chelsea was very helpful in terms of the work coordination. Jacob was the lead foreman and was so detailed and professional on the work. He was able to explain the work flow and the logic behind his work in detail. Excellent communication and personal skill as well.
Brian L.
Farmington Hills Michigan
Overall, everyone at FSM that I interacted with was extremely professional and made sure to get the job done right. I have no regrets about hiring FSM to perform my crawlspace encapsulation and structural repairs.
Michael D.
Used several times before, never disappointed.
Mike M.
Cheboygan Michigan
They did an incredible job, and they did it in half the time I expected. Adam was particularly helpful in answering my questions and explaining all the work that had been completed. I’d recommend FSM to my family and friends.
Ron and Wilma B.
Roscommon Michigan
Was impressed with the way they went about their job.
William K.
Bloomfield Hills Michigan
Well above my expectations. Very efficient, they really knew what they were doing. The best home improvement service I’ve ever had.
Charles S.
Salvadore and his crew did excellent work. He went above and beyond what was expected. He was patient, courteous, and offered to do more than was stated on his work order. We were very pleased with him and his crew.
Bruce M.
Tecumseh Michigan
So very glad we chose your company. Will recommend you to our friends and would use you again.
Donna M.
Sterling Heights Michigan
Allan was very knowledgeable and pleasant. Rich Z. was very efficient and helpful. He made sure I knew what work was being done. I was amazed at how quickly they completed the job. I would highly recommend FSM to others.
Dan P.
Plymouth Michigan
Jacob was awesome. Very friendly and knowledgeable.
Linda L.
Ann Arbor Michigan
Everyone I spoke with was very efficient and helped out in any way possible. Would recommend you to all of my friends. We will probably be using you again for more work at a later date.
James D.
Boyne City Michigan
Jim did a great job at explaining the entire process. Adam's crew did a fantastic job. My wife even baked them some cookies.
John A.
Grayling Michigan
I checked other companies and thought FMS offered best system.
Paula N.
Ypsilanti Michigan
Allan and Meghan were very helpful in this process. Jacob truly made sure that he and his crew got the job done. Keep doing what you do best. That is great customer service.
Timothy C.
Traverse City Michigan
Very professional and thorough. The crew arrived on time and answered questions, and the crawl space was clean when they left.
Kevin S.
Dundee Michigan
Ryan was very professional and took time to listen to what we wanted done. Aleks and the crew did a very nice job. Above and beyond.
Thomas P.
Prompt, polite, and understood my problems. This was just installed and I am happy with the overall experience.
Jason D.
Farmington Hills Michigan
If ever we have a problem that FSM can handle!! We wouldn’t call anyone else😘
Stephanie S.
Grawn Michigan
Will has been here before and is always helpful and pleasant. I appreciate that he has a good understanding of our challenges in our crawl space.
George M.
Bridgeport Michigan
I chose FSM due to speed of Service performed, and workmanship of your personnel
Dave and Janet S.
Clarkston Michigan
Great. They were very courteous, and explained what they would be doing; couldn't ask for a better crew.
Theresa G.
Southfield Michigan
100%. I could not be more pleased and relieved that I picked the best. Very clear and professional. No smoke and mirrors. Up front and sincere.
Mark S.
Ossineke Michigan
Josh and his crew were very professional and patient with us as I asked him many questions as the process was being performed.
Susan (Raymond) W.
St Charles Michigan
The crew was very respectful and kept me informed of all that was being done throughout the process. The basement was spotless when they left.
Thomas S.
Harbor Springs Michigan
They went above and beyond expectations in several areas.
Thomas R.
Oak Park Michigan
We were given straight forward suggestions and options for our crawl space. They were very prompt and conscientious. They were knowledgeable about what they were doing and when they left our property you could not tell they had been there. They were very courteous and respectful of our home. Their workmanship was great and quick. We were amazed at how clean everything was after the work was finished. They are a great crew!
Sheryl M.
I have been happy with all of the work I have a had done. Your Customer Service is excellent. Communication is key and you do a very good job.
Kaitlyn S.
Warren Michigan
Used FSM in the past — great work, customer service, etc. Allan (Inspector) and Bruce (Foreman) are AWESOME! Very nice and they took time to explain the process and all questions/concerns were answered.
Kaitlyn S.
Warren Michigan
Used FSM in the past — great work, customer service, etc.
Michael R.
Wyandotte Michigan
Chris went over everything in detail right from the beginning, and was very professional and polite. Josue and his crew did an excellent job. You can't even tell they were here, and Josue repaired our crawl space access panel that was previously damaged.. My wife was very stressed about the whole situation, but the way everyone we interacted with handled their part of the job made everything run smooth, exceeding our expectations.
James S.
Frankenmuth Michigan
Clay was honest and straight forward.
Charles R.
Belleville Michigan
The foreman and crew were superb. They were professional & efficient. Excellent performance. They took care to restore our landscape.
Bob Y.
Shelby twp Michigan
Very informative on the process to correct the problem. The crew worked hard to complete on a timely manner and good communication with me during the process and kept us informed. We would recommend.
Adrienne O.
Ann Arbor Michigan
Dave Donnelly was excellent. The crew was very efficient, friendly and called the afternoon they were due to give us an ETA. They worked hard to make this happen.
Dennis C.
Traverse City Michigan
FSM is a well oiled machine. Contact is outstanding. People are super friendly and kind. Amazing! Great communication during job. Hardest working folks I've seen in a long time. They knew what they were doing! Two thumbs up!
Trevor S.
Ypsilanti Michigan
The interactions with personnel, on the phone and in person, were very positive. I would most definitely use FSM in the future.
Mark W.
Troy Michigan
Seems professional. Its a bit soon to review has not rained yet.
Elizabeth P.
Sterling Heights Michigan
My CEA was so helpful. As a teacher, I am not able to get the phone during the day, so she emailed me instead. It was nice having one contact person to talk to. Very respectful and kind. I felt completely comfortable with the crew in the house. I loved how they covered their shoes and cleaned up their mess. I also really appreciated the pictures so I knew what was done. I have not had any water in my basement, and it has rained a lot!
Tom & Linda H.
Atlanta Michigan
Adam was excellent with all information & answering our questions. John & Josh were superb! Josh was incredibly professional & polite. Spotless clean up.

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Please Note: You must be the Homeowner to receive our Free Estimate. Prospective buyers, renters, and non-homeowners will be charged a $250. fee for the written quote. This fee is payable upon setting the appointment, but will be credited to the final job cost if the work is completed by Foundation Systems of Michigan.