Customer Feedback

Check out reviews and comments from our past customers.

Showing 1609 reviews
Ralph H.
Traverse City Michigan
Identified the problems and knew what needed to be done. It worked as you said.
Thomas S.
Dearborn Heights Michigan
Our Inspector was very thorough and explained what was needed to resolve multiple issues. Our CEA kept in contact and was available for any questions. It rained on and off all day, but the crew continued to work and did excellent work.
Elyse G.
Detroit Michigan
We had two different companies come out to give us a basement waterproofing quote, and FSM's salespeople were much more personable, succinct, informative and engaged.
Travis B.
Garden City Michigan
The crew showed up right on time both days .They all were very friendly and courteous.The foreman went above and beyond answering all questions even though he was hard at work and we often interrupted him in the process of him doing his job.
Jeffrey V.
St. Clair Shores Michigan
Extremely satisfied.
Annette K.
Sterling Heights Michigan
Service from FSM is wonderful. The service men are always courteous and polite. I particularly like the pictures they show me of my crawl space. It is reassuring to know my crawl space is maintained and continues to provide healthy air in my house. Thank you.
Mikihiko G.
Canton Michigan
I am from the country where we are used to the best customer service, and you are equally great. I recommend anyone who expresses their need.
Shirley M.
Detroit Michigan
Work was done as described at every step of the project. Our questions were answered promptly and every effort was made to ensure we understood what were were getting, what was expected of us and the process that would be utilized
Paul A.
Bloomfield Hills Michigan
Pleasant, hard working, nice guys
Duane D.
St Clair Shores Michigan
FSM did a very nice job and the personnel were great to work with. Very knowledgeable of the products available and sold only what was necessary to resolve the problem at hand. Good explanation of what each item does as well as the overall process.
Michael P.
Commerce Michigan
Bruce and his guys were great. What they did was amazing!
Sam E.
Clarkston Michigan
I would hire them again. I hope I don’t have too! 😜
Patricia H.
Rochester Hills Michigan
Did a great job. Very polite and approachable. Took time to explain and to reassure me that if I have a problem they will be there to work out any situation.
Thomas F.
Grayling Michigan
Excellent service start to finish.
Ralph K.
Taylor Michigan
From the time the sales person told us about the job, to the end of the job- very excellent!
Niena B.
Traverse City Michigan
Extremely satisfied I called FSM to start with, very impressed during, and very, very relieved that I finally have a dry basement.
Marjorie M.
Saint Clair Shores Michigan
Josh, Marco and Jameal were professional and courteous during the entire process. Josh kept me informed along the way, answered all my questions, and spoke by phone with my husband. Was a pleasure to work with them.
Brian B.
Saint Clair Shores Michigan
I was very satisfied! Beyond expectation!
Ron P.
Midland Michigan
Good crew for my installation. Keep doing what you do well.
Michael V.
Lapeer Michigan
Overall one of the best experiences in customer service I have ever had.
Jim and Terry A.
Plymouth Michigan
Very expensive but worth it if it works.
Bob P.
Houghton Lake Michigan
Will recommend FSM to all the neighbors that are anxious to see my finished product.
Frank F.
Port Hope Michigan
FSM continues to do a great job for me
Patrick S.
Grand Blanc Michigan
I have NEVER been more pleased with a Service company in my 40+ years of Home Ownership
David A.
Rives Junction Michigan
Awesome young men... did a fabulous job!
Wallace Z.
Macomb Michigan
They did not deliver what was proposed....The wall is still seperated as it was before
Latessa L.
Harper Woods Michigan
Cant really answer this question at the time... I will say I would recommend your company because of the excellent customer service, I personally just asked for a service rep to come to my home for a follow up...,because maybe I missed understood somethings of what to expect, after getting the work done in my home.
RONALD C.
AU GRES Michigan
Everything looks great, it is not a cheap process but hopefully the investment will pay off.
Jon M.
Ann Arbor Michigan
Quality and technical strengths of the Wall and Triple Safe systems. These appeared to be excellent when I selected FSM. Now 5 years later we are very satisfied with our basement.
susan p.
romulus Michigan
This crew went above and beyond. Nice and covered everything with me. Very polite.
greg p.
farmington hills Michigan
got it done, basements dry
John B.
Adrian Michigan
Salvador and his crew did a great job for us. Kept me informed ,asked if I had any questions about anything.
Joseph T.
CINCINNATI Ohio
so far well done.
Guy S.
GRAND BLANC Michigan
Very professional and courteous.
Susan O.
Saginaw Michigan
Friendly and knowledgeable. Could not have asked for anyone better.
John W.
TAYLOR Michigan
I am very happy with their work. They were very professional and listened to my concerns and addressed them. I would highly recommend them to do work for my friends and family.
Kelsey O.
St Clair Shores Michigan
The day my basement started leaking FSM sent someone out to look at it. The crew was very knowledgeable and they worked fast.
Marilyn G.
Brighton Michigan
FSM answered all my questions and had a good reference with my township building department
Denice G.
Howell Michigan
This is my second home that fsm did and install -first one crawl space and second one Michigan basement. Justin was very knowledgeable and professional.
Wesley C.
Midland Michigan
They came on time and did a good job.
Janet.
Frankfort Michigan
I would recommend for sure. The work was done as scheduled. There were some suggestions given to me by Michael Gray to further protect my basement which were very helpful.
Katharine M.
Alpena Michigan
Tom McCoy was so helpful. The rest of the crew worked sooo hard as well.
Vickie K.
Plymouth Michigan
I wanted a local, small-type business with an investment in their reputation, one that specialized in water proofing and repair. The men were very personable. The process was explained in detail, and I appreciated their honesty about dust, etc.
Michael K.
Lupton Michigan
Very good experience. Professionalism every step of the way. Feel we made a good decision going with your company.,
Rod A.
Cheboygan Michigan
The company has excellent employees. The owner and management staff can be proud to have them representing the company.
Richard M.
Westland Michigan
From Jason to Lynn to Alexander I can't say enough how good they was
William H.
Bloomfield Hills Michigan
They did a great job & explained thoroughly what they were doing
Hester W.
ROYAL OAK Michigan
From our first contact to the end, we had no problems whatsoever. We were totally- if not overly satisfied
Debbie K.
Beulah Michigan
It is such a relief to have the work completed and know that my crawlspace is clean, insulated and sealed.
Lenny B.
Detroit Michigan
My experience was so good that I would have no problem recommending FSM to everyone I talk to!!

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Please Note: You must be the Homeowner to receive our Free Estimate. Prospective buyers, renters, and non-homeowners will be charged a $250. fee for the written quote. This fee is payable upon setting the appointment, but will be credited to the final job cost if the work is completed by Foundation Systems of Michigan.