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Customer Feedback

Check out reviews and comments from our past customers.

Showing 1750 reviews
Todd W.
Northville Michigan
They were professional, on time and did amazing work all in one day.
Lance & Mary L.
Lake City Michigan
The people we dealt with were friendly and professional.
Jeff N.
Ortonville Michigan
Jason M. is a great guy to deal with. I had some special issues with my work that needed to be done. He took every phone call and text, even on his time off, to try to help me get this set up. Outstanding guy.
Travis H.
Jackson Michigan
FSM called me back within a few hours after submitting an online inquiry. The crew was great and friendly. Never heard one complaint about the crawl space after being in there for 8-9 hrs. Great job guys.
Edward C.
Grosse Pointe Woods Michigan
Dan M. did an excellent job.
Gary & Barb R.
Grand Blanc Michigan
FSM is to be commended for standing behind its company motto in ways we have not seen before.
Gary and Barb R.
Grand Blanc Michigan
As a retired Corporate Training Senior Manager, I am impressed in particular in the consistency of your employees' demeanor and focus. It was a pleasure to meet them and have them in our home. It seems your employees are all about service and customer satisfaction. That is the most pleasant aspect of working with FSM.
Jennifer R.
Mount Clemens Michigan
Allen was extremely helpful, knowledgeable and professional
Dan & Barb S.
Grand Blanc Michigan
Jacob L was our foreman and he and his team were very professional. Work looks good. Clean up was very good. They completed the job much faster than we expected.
Denise P.
Berkley Michigan
Salvatore and his team were great at explaining everything they were going to do, and our expectations for the day. They taped everything up before starting and respected our personal property in the best way they could given all the equipment they brought in and took out of our house. We really appreciate their friendliness and attention to detail.
Michele M.
Southgate Michigan
I am so pleased with your company that I recommend you to my co-workers!!!
Elda D.
Inkster Michigan
Working with Jacob was like working with one of my grandchildren. He was polite, professional and answered all my questions. He was a joy to work with, and a great representative of FSM.
Wendy L.
Suttons Bay Michigan
Overall great experience. I hope we don't need to use our 20 year warranty, but the service gave me confidence that they would be equally supportive of repairs as they were in installation.
Timothy N.
Clinton Michigan
Mike, Cody and Ryan did an excellent job. True professionals. Explained everything they were doing. Went above and beyond when they saw things that needed to be done and solved the problem. Arrived on time each day and finished the job with great service.
LeRoy B.
Dundee Michigan
Professional and hardworking. Got right to the job, and everything was done well. Exceeded our expectations and what was promised. Would recommend to anyone.
Charles D.
Petoskey Michigan
I would have your company come back if I need more work done. Thanks for having an exceptional crew, they are the best.
Theresa F.
Farmington Hills Michigan
Outstanding crew! Phil, Brandon and Mike were professional, polite and very hard working. They kept me informed throughout the process and were very skilled.
Deb S.
Fife Lake Michigan
At every point, I was treated with respect and like I was their only customer. I had obtained a quote about 4 years ago, but was unable to proceed. No one held that against me when I called for a new quote.
Vickie P.
Hersey Michigan
Ben and Josh were the BEST!! Very informative and polite. The rest of the crew was excellent. We will recommend to anyone.
Glenn M.
West Bloomfield Michigan
The crew went above and beyond. You couldn't tell that we had work done, because there was no debris or dust left behind.
Ed and Jackie W.
Petoskey Michigan
Very satisfied with whole process and end product.
Jennifer B.
Bellaire Michigan
Ben was very professional and efficient and explained everything he was doing and was very personable.
Donald E.
Indian River Michigan
Ben H. was super fantastic to work with. Explained the process of mold mediation very thoroughly. Very knowledgeable of every facet of the job.
Mike H.
Livonia Michigan
Marc was very friendly, knowledgeable and fair. He was right on top of everything. The guys did a great job and worked really hard. I feel like I had a good system installed.
Paul B.
Westland Michigan
Nothing but two huge thumbs up for FSM! You guys are the best, and I’ll be recommending you to anyone with ears.
Ernie M.
Sault Ste Marie Michigan
The gentlemen were very courteous and professional, and did an excellent job of protecting my home.
Linda C.
Traverse City Michigan
Ben and his team arrived at scheduled time and day and were VERY professional, experienced and friendly. They explained the process and answered my questions.
Joyce F.
Ypsilanti Michigan
FSM passed the "second opinion" process when I first needed work done a number of years ago, now they are my basement guys.
Diane K.
Brighton Michigan
Kivandre was SUPER nice, helpful and courteous. He was patient, kind and respectful when I had questions and concerns. I was expecting to be traumatized by the entire process of the repair, but he was actually AMAZING! You guys are lucky to have an employee like him! Truly.
David C.
Saint Clair Shores Michigan
The guys that did the work were very nice and thorough. Showed me everything they were doing. They even went back under my house to show me the alarms and access panels for checking the sumps. Great crew.
James H.
Birch Run Michigan
Jacob L. and his crew were very professional, responsible and courteous. They were helpful on answering all our questions. Very impressed, wouldn't hesitate to recommend your company.
Shawn D.
Waterford Township Michigan
Clay, Lynn and Alek and his crew all made this a rewarding experience. Highly recommended.
Tom P.
Onaway Michigan
Tom and his crew were first rate. Very professional. GREAT cleanup.
Donald H.
Plymouth Michigan
Matt seemed to know the product and process very well.
Chris S.
Grosse Ile Michigan
Great communication from setting the sales appointment, scheduling the job and follow up. Exceptional. Quick, efficient and personable. Dre and Marcus did an excellent job. FSM is well-represented. We will recommend.
Great Lakes Shipwreck Museum M.
Paradise Michigan
Ben has more than once gone above and beyond what we have asked him to do and does it with a smile (even during our mosquito and fly season).
Lila G.
Riverview Michigan
I will recommend to anyone I know who has a need for FSM.
Kirk J.
White Lake Charter Township Michigan
Thumbs up! Not an easy job to perform, and with heat I'm sure was a tough one. Glad I went with FSM – have already had curious neighbors!
Shannon O.
Plymouth Michigan
Jose, Josue and Patrick were awesome! Friendly, informative, professional - really hard working crew - they need a raise (they didn't ask me to say that either). They arrived almost to the minute they said they would arrive, which is a huge bonus (time is precious). Through the job, they were quiet as I was working, and respected the house and neighborhood. I appreciate a good work ethic. Clean-up was great, too. Wins all around. Thank you, guys.
Allan L.
Macomb Michigan
Great job, well done. Great people working for FSM.
Jean B.
Essexville Michigan
John and crew did an excellent job. Basement looks great with the VaporLoc. Very satisfied.
Mike and Annie F.
East China Michigan
Knowledgeable and professional. Good value for the money.
Angela S.
Royal Oak Michigan
It was 90+ degrees today and the crew that came out still worked so hard and didn't take any shortcuts. The guys that came out were Jose, Josue, Patrick and Keron.
Ralph and Yarmilla K.
Swartz Creek Michigan
A1 in my opinion.
Tom S.
Onaway Michigan
Brad was our service tech. He was very personable, through and knowledgeable. He took care of our issue and did a complete crawl space inspection.
Leslie S.
Ann Arbor Michigan
Justin and Justin B. were really great. They explained everything to me, (a few times more than once because I didn’t understand), with the upmost patience.
Mary B.
Milan Michigan
Two family members used your company and had excellent experience. After all our rainfalls, their basements remained dry.
Steven H.
Northville Michigan
I wish all my contracted jobs went as seamlessly as this one. No surprises and very happy with the work that was done.
Robert B.
Traverse City Michigan
I own a sales and customer service training company, so I know my good experience didnt happen by accident. Accolades to the team for executing your system.
Jen A.
Mount Morris Michigan
I feel as if I had the best installation crew to perform the work. They were friendly, hardworking, honest and I enjoyed having the crew. Jacob L. was the foreman on the job and he is Amazing. He went above and beyond my expectations.

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