Customer Feedback

Check out reviews and comments from our past customers.

Showing 1769 reviews
Kathy.
Livonia MI
Jason W and the crew were great. They were polite and professional. They answered all my questions and explained everything in detail. They also did everything they said they would. Great Job!
Gregory.
Livonia MI
Lewis and Don were experts and lend credence to your reputation as a professional company.
Gerald.
Macomb MI
Very thorough; Mike explained what he was going to do and completed the job efficiently.
Brian.
48134 MI
The only thing I caught was a drain tube not sealed on my house on either side.. honestly instead of calling and waiting for someone to come back out I sealed it myself. Other than that everyone was very polite and easy to talk to.I would use them again
Charles.
Rochester Hills MI
Timely and hard working crew. Made sure to explain work being done and completed. Bill M. was excellent!
Tom.
Whitmore Lake MI
Service tech Austin Genord had to come out twice to fix problems with underground sump pump drain pipe, showed up when he said he would, and did so with a great attitude! This in spite of lousy weather and in a situation where he could have walked away. I got the feeling he really cared about doing a good job. In my opinion, FSM is lucky to have him.
PATRICK.
LIVONIA MI
I have not had any rain yet so I hope this will take care of our drainage problem. Thank you
Ronald.
Pinckney MI
The crews of both Don Clark & Joe were both excellent.
Karen.
Southfield MI
Jason was very helpful recently everything that was going on with my basement
Lawrence.
Kawkawlin MI
Your crew were prompt, polite, hardworking, cleaned up and promptly bagged the mess and explained every question we had to our full understanding. No questions was too dumb to ask. We have only had the crawl space work done for 4 days. We have already noticed dryer and less humid conditions. **We hired your company already to do cement lifting in our garage. If a person utilizes your company because of our reference, it would be most appreciatd and appropriate if we or they recevied a discount from your company on the work to be performed either for us or for the new customer. Wish you would open a branch office/warehouse in our area as it has a high water table and your business would help keep MI working!
Ron.
Fraser MI
Mike and Lewis did a great job with leveling my driveway.Mike called me to let me know they were on the way,he explained to me what they were going to do.I went out to watch them a couple times and it seemed they enjoyed working together and gave me a progress report.When they were done Mike explained all of what they did and made sure I was happy with the job.They were in and out no screwing around.
Bruce.
Rochester Hills MI
Excellent job and delivered everything asked
Lisa.
Alpena MI
Waterproofing the basement was not a job that I expected to have at all. We bought a new house and were told that it didn't have water issues. We had a finished basement that our children lived in. I was so disappointed and worried that we bought a house that wouldn't function for our family. John told me no worries that FSM would get it fixed for us and my children would have their space back and water free! Jordan made the drive up to help reassure me that everything would be fine. Salvador did an amazing job. I love how the employees I have had are so easy to talk to and make me feel like I have known them for a while. John and Jordan and Salvador have all assured me that everything will be ok and I will have a dry basement. I am so excited and I am sure it will be tested in the spring next year.
Gregg.
Harper Woods MI
Though all of your staff was excellent, Josh and his crew deserve special recognition. Josh was courteous, knowledgeable, and made sure to keep me updated on the project. He is a true asset to your organization.
William.
Novi MI
Very good. Explained the process clearly.
John.
Bloomfield Hills MI
Garrett Pierce and his crew worked very hard to remove several tons of debris from my crawl space. When they discovered a cracked waste pipe, they notified me and continued to work around me as I repaired it. Knowing my time constraints, Garrett was flexible enough to come back on Saturday to finish the work. Overall, the crew did a very good job.
William.
Warren MI
Mike&Blake did a good job.
Sally.
Bruce Twp. MI
We thought we would have to replace our driveway and sidewalk but with this process, we are not only safe, it looks great too.
Joyce.
Beverly Hills MI
Work was done in January on my crawl space.
Walter.
Shelby Twp MI
Mike and his partner on the truck both exhibited good communication skills along with skill in doing their job.
Julie.
Swartz Creek MI
very expensive!! OUCH!!! however my floors r warmer already and i have been promised no more dead animals under my house! for this, i am very greatfull!! owners of dry mich, you r very lucky, blessed, to have such a great, hardworking crew!!! THANK THEM OFTEN!!!!
Steven.
Waterford MI
Bill M. And his crew were excellent
Jeff.
Garden City MI
Jason and his crew went above and beyond the call of duty. This was a very difficult job, and they didn't complain. They answered every question I had, and with every obstacle they faced, they found a solution.
Sharen.
Redford MI
The crew completed my basement work in one day. They used plastic runners on the landing and on the steps leading to the basement. They put a plastic drape sectioning off the basement so the remainder of the basement stayed dust-free. Even though they were late returning to finish the work, they apologied and completed the reminder of the work timely. I called the office the next day-Tuesday, 4/29/14 and asked that the office staff prepare a urgently needed invoice indicating that I paid my bill in full on Monday, 4/28/14 after the work was completed and was told that I should be able to pick it up on Wednesday, 4/30/14. Also, when calling I asked if the workmen could return and place heavy items back where they belonged. A crew of 3 men arrived later that SAME EVENING AND PLACED THE ITEMS BACK FOR ME. I was really impressed with the service that I received from FSM and I certainly will contact FSM when I need additional work done on my home. Garrett Piece and his crew did an excellent job!!!
Randy.
New Boston MI
The salesman was very knowledgeable. We told him our problem he explained our options and gave us pricing. Not once did we feel pressured. We were able to work within our budget. We had other companies come in wanting to sell us more than what we could afford or needed feeling very pressured. Your salesman seemed so honest and we felt comfortable with him so we signed on the spot. The guys that worked on our project was very professional and friendly. They did an excellent job. We've since had a lot of rain showing our problem was solved. Thank you so much and I would recommend your services. Over-all you have a great staff from the Builder's Show to the Salesman to the Workers. Very impressive.
Adam.
New Boston MI
I had two separate crews complete a craw space and foundation repair. I was not only impressed with the professionalism of both crew leaders but also impressed with how well the crews worked together as a whole. They are very educated on their task and treat you with the utmost respect. Any and all questions i had were answered immediately an accurately. The crew leaders had gone out of their way to make me feel comfortable about having strangers in my home. Great job!
Florence.
Beverly Hills MI
The crew was prompt, cleaned up very well and very polite.
Mark.
Canton MI
I was very pleased with the entire process. The crew arrived on time, worked efficiently and finished the job well ahead of my estimated time.
Michelle.
48150 MI
I am very pleased with the results of both sidewalks around my front porch. So glad I had your company to do this work.
Susan.
Commerce MI
Randy, who is the inspector, is awesome and very helpful! Jordan is the best! He wanted to make things right when he knew I wasn't happy. Don came out and went the extra mile to make sure the house was lifted to its greatest ability.
Mary.
Traverse City MI
Jason did a fabulous job
Jay.
Chesterfield MI
very professional,work completed on time.friendly staff.
Virginia.
Fair Haven MI
From the salesman to the installers they work hard for your company name.
Lauren.
Grosse Ile MI
The follow-on job regarding the bulging concrete block wall.. with unexpected complications requiring a separate date and job.. was taken care of by 3 guys who were there to problem solve and not to just do the fastest or paper-prescribed 'job'. There was an intelligent dialogue about what was going to do the job, and they altered their plan and materials used accordingly. Actually it was easier to do than what they had planned, but none the less it took a discussion and not just "doing to do"....we were happy given the thought behind the conclusion. Thoughtful guys, not just workers filling an order.
Gary.
Fraser MI
If anyone we know needs any of the services FSM does we will recommend FSM to them.
Howard.
Redford MI
Salvador (along with 2 other servicemen) was our serviceman, they were very respectful, clean, and corteous
Jan.
Warren MI
Your crew saved my driveway. It was a complete 500 sq ft. mess before and now it is even and graded away from the house. Thanks
Lynn.
Ann Arbor MI
Very, very good!!
Michael.
Flat Rock MI
Thank you for the peace of mind FSM has given to us. We feel we received the best quality equipment available and it was installed by professionals who had no reservation to guarantee their work.
Jeff.
Britton MI
Should have called your company years ago. Keep up the good work.
Joyce.
Burtom MI
Salvador was very professional and personable. He took his time to explain what they were doing and also showed me pictures of the work as it was progressing. And when they were finished, had me go into the crawlspace to show me the finished space and answered any questions I may of had. I was very happy with the crew and the finished crawl.
Jeanpoma.
Garden City MI
the crew was very professional and polite and efficient
Michael.
Bloomfield Hills MI
Bill M. was professional, knowledgeable and easy to speak with. Excellent.
Robbie.
Traverse City MI
Very happy with all and the guys who spent a half a day with us were great, friendly, professional and thorough on every aspect of the job. We would like to thank Jason and his crew!
Keith.
Lincoln Park MI
my back porch sunk in one corner after this tough winter. I couldn't believe it when finished I used a level on my back porch/family room was spot on. thank again for a great job
Paula.
Rochester Hills MI
The installion went faster than I expected
Marcia.
Linden MI
The after pictures of our crawl space showed a job well done!
Edmond.
Troy MI
During today's work your field representative Mike was very effective in correcting several issues on the work done last year. He was very competent and friendly.
Decondia.
Beverly Hills MI
Mike was very professional. Arrived on time, got to work immediately. Great job!
Gloria.
Plymouth MI
I was amazed how protected they kept all my things. Bill was extremely informative and caring.

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