Customer Feedback

Check out reviews and comments from our past customers.

Showing 1723 reviews
Michael.
Saginaw MI
Good crew,,,
Kurt.
Houghton Lake MI
Very courteous and professional, careful to keep my house debris free, helpful with answering our questions
Lori.
Plymouth MI
Great Crew!
Matthew.
Northville MI
Jeff was right on time and very courteous. He answered questions and was very friendly and knowledgeable.
Mary.
Dearborn MI
I wish all of the work including any prep work of removing drywall, etc. could be done by FSM. While the recommended carpenter was ok, FSM staff were much better.
Mark.
Rudyard MI
Used precautions to keep the mess to the minimum
HOWARD.
WATERFORD MI
The crew was amazing from beginning to end. They explained everything they did and why they did it, while efficiently leveling my driveway
James.
White Lake MI
Justin and his crew were great. He reviewed the job with me and answered all my questions. He represents FSM quite well, very professional.
Jonathan.
Plymouth MI,
I had a wonderful experience with all the employees I encountered in the process. Zachery Valley and his associated came out for the estimate. Very thorough, efficient and patient. I knew the job would be done properly. Two weeks later, Garrett Pierce and his crew arrived - on time. Garrett thoroughly explained what was going to be done, the sequence of work etc. Once again, Garrett and his crew were thorough, efficient and were very professional in their deportment. This project represented a "value" proposition to me. I would not hesitate to contact FSM in the future if needed. Lastly, I reserve top ratings for services rendered only on an exception basis. Continued success to the employees I met and FMS!
Lynn.
Bay City MI
Installation crew was very polite and left my house cleaner then they found it.
Gary.
Roseville 48066 MI
The guys were great, worked late to finish, needed another day to clean.
Julie.
Caro MI
All contacts with employees were positive. Mike and Brian did a great job, and explained the process as it progressed.
Rachelle.
Wyandotte MI
Very satisfied, so far, with FSM service. We will see as time goes on, if the procedure fixed the issue...obviously, if not, we will be contacting FSM again for the repair and to utilize the waranty provided.
Deborah.
Kawkawlin MI
The crew was very professional. Prior to starting the job, they explained the scope of the work. After completion of the job, they cleaned up the site and showed me pictures of the completed area. I had contractors in the space working the day after the job was completed and they were impressed by the quality of work.
Reese.
Wyandotte MI
Great customer service (which many companies lack these days) and I like that you warranty your work, it gives me piece of mind when finishing my basement.
Lawrence.
St. Clair Shores MI
I am very satisfied at this point with the job done to correct a problem I have had with water standing on my front sidewalk but the proof will come after the first heavy rain to see if water flows away. Watching and waiting with my fingers crossed.
Phil.
Southgate MI
Crew was very professional and efficient.
MICHAEL.
CANTON MI
WILL USE AGAIN FOR SURE IF NEEDED
Joe.
Kimball MI
FSM came in and completed the job they were hired to do. The experience was first class from start to finish.
Mary.
Novi MI
On time & very professional
Gary.
Frankenmuth MI
Very friendly and went out of their way to make sure the job was done to my satisfaction.
Sarah.
Waterford MI
The guys were great. They were quiet (except for the equipment) and they came in and did their job and got out. The supervisor, Ryan, also explained to me what they were doing step by step and answered any questions that I had. I would recommend your company to someone in a heartbeat.
Mike.
Waterford MI
I just wanted to report how satisfied I was with the job Lewis and his crew did. They were all very accommodating and respectful. Lewis did not hesitate to get out of his way on a few details to make it absolutely right. I really appreciate this!
Joe.
Ann Arbor MI
These guys were just terrific. They got right to work and did a very professional job.
R..
Flushing MI
great from the entire process
Ralph.
Chesterfield MI
Extremely professional. Worked until the job was done.
Margaret.
Fort Gratiot MI
very efficient, quiet and neat
Thomas.
Traverse City MI
Both fellows were courteous and knowledgable, and gave us easily understood explanations of the "what and why" of your product
Ray.
Clawson MI
Obtained the best possible leveling considering the condition of the original patio. Would have liked a little more leveling in two areas but I do understand why more could not be done.
Claire.
Farmington Hills MI
Liked that the crew chief reviewed the work order at the start so we were all on the same page. Liked that a supervisor came at the end to double check the work was completed well. Very professional.. you care that your customers are happy and satisfied.
Nancy.
Canton MI
Everyone we had contact with was pleasant, professional and efficient. The installation crew were wonderful! Replacing our too-high drain in the floor was an unexpected and very pleasant surprise. Thank you!
Sharon.
Clinton Township MI
We are happy with the dryer air and the elimination of the mildewey smell. We knew you were well respected in part by the length of time it took to schedule the service.
Wally.
Kewadin ,
Crew did a great job protecing our hall way and carpet. Great job with cleanup.
Ron.
New Lothrop MI
Justin and his crew were very polite and answered any questions I had about the process.
Theresa.
Gaylord MI
Everyone was very professional
Ann.
Ann Arbor MI
Contacts with everyone at FSM - from my first call through the installation - were very positive experiences. Everyone seemed knowledgeable and interested in helping with specific needs, rather than simply pushing products and services.
Randy.
Brighton MI
A friend of mine watched the process, Matt explained to him how it worked and my friend is going to call to address some spots in his driveway
Douglas.
Grosse Pointe MI
Outstanding. Paul was thorough. The crew worked well together. As noted above - professional. I was also very impressed with Paul...whenever he rewquested something from his team it was "please get me this or do that."
Joanne.
Livonia MI
they were the best! great group of young men! would recommend them anytime Thank you
J..
Davison MI
Jeff and his crew did an extraordinary job. They ran into unforeseen problems (cemented broken crock) while installing the waterproofing system which took extra time (and patience) to fix. They solved the problem and remedied the situation beyond expectation. All of the crew were very pleasant and polite. Super crew.
Cassie.
Pinckney MI
Excellent service. Very professional crew and really appreciate a company who puts the customer first! Thank you!
Ken.
Gaylord MI
Salvador and his crew were prompt, personable, and efficient
Julie.
St. Clair Shores MI
You took our wet basement and made it into a dry useable space. Also,we had structural problems and now our house is structurally sound.
Jay.
Mt Pleasant MI
Great personalities. Well oiled machiene. Hard workers.
Nancy.
Bloomfield Hills MI
I requested additional cleanup and they immediately complied.
Donald.
White Lake MI
Nice job
Mike.
Oxford MI
Once your sales person came out I was convinced your company was the right choice. I am very satisfied and feel confident that I will have a dry basement for many years.
Ronald.
Lewiston MI
My wife & I were very impressed with the installation crew. Adam told us exactly what they were going to do, step by step, and answered our questions in a very professional manner. The crew did an outstanding job. I would recommend FSM to anyone.
Lauren.
Grosse Ile Township MI
Very nice and professional
Wm.
Elk Rapids MI
your crew was very helpful and informative

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