Customer Feedback

Check out reviews and comments from our past customers.

Showing 1762 reviews
Novi MI
Service that was professional, and quality of contact with employees involved
Cedar MI
We did our research and then after the sales rep came out and explained everything we were confident in choosing FSM. We are very pleased we did.
Detroit MI
More professional, better detailed description of services and quality of products.
Southgate MI
Rich was awesome and so informative. He told us all of our options and explained everything so thoroughly!
Pinckney MI
Always first class!
Sterling Heights MI
Jacob, the foreman on the job, was excellent. Went over everything before, halfway,and after the job was completed. Answered all questions and made sure I was comfortable with it. Clean-up was great. Above and beyond expectations.
Petoskey MI
The crew was hard woking and friendly and kept me well informed on the project and left everything as expected.
Saginaw MI
For all the reasons I listed research took me to your company! You are not the cheapest, however I know the job would be done correctly! Also, you would help in the future and return to my Dad's basement to turn the screws on the beams. Thanks so much for everything! My dad and I truly appreciate it! (daughter)
Dearborn MI
You did my cabin in the Upper Peninsula and one of my neighbors up there mentioned you guys and when I got back home to Dearborn all I kept seeing was your commercials......... it was a calling!!
Allouez MI
Bill showed up on time, had the knowledge and experience to determine the solution to our foundation problem.
Livonia MI
We have had a lot of work done to our home over the years and a large percentage has not been a good experience (I have actually had to ask one company to leave). I appreciate that you pulled a permit. I valued the pics the salesman took. Hearing the crew working made me feel confident they actually cared about the quality of work they were doing (even though I cannot see the foundation work myself).
Farmington Hills MI
Because of one person can make a difference: Dave Simmons, when the customer trust one of your staff, you will have the client and the job inside your pocket, Make sure to hold on to Mr Dave he is considered the knowledge of antique, his knowledges technical, Wisdom, Expert, I can go on & on.... Keep in mind we live abroad and our communication with all of your staff has been via mr Simmons via emails and Skype and MSGS, it is not easy, but again one person can make a whole different, We are thrilled, happy buzzing with the result., If you need additional feed back just let me know. please forgive my English if there is misspelled. Thank you so much , Suzetta & Eric , from Thailand and very happy customer!
Lake City MI
Alex, Cyle, Elijah, and Chaz were EXCELLENT!! Did a wonderful job.
Farmington Hills MI
The detail description of how the problem would be fixed and how it was going to be done. Also taking care of the permits that we needed.
Birmingham MI
More thorough coverage of the problem area. Other companies just proposed two walls. You recommended perimeter.
Roseville MI
Jacob was very professional and stayed quite late to try and finish the job
Temperance MI
I have never had a service crew be so professional before. I was very impressed with the timeliness of their work and how respectful they were. Typically, as a woman, I have not been treated with respect by men who come to fix things at our house. These men were very respectful, patient, and kind. I was very impressed with this crew!
Indian River MI
John Lamb headed up the crew, which did an outstanding job on workmanship and attention to detail. I shared my expectations upon his arrival on attention to detail. John Lamb and the team met my expectations.
East Tawas MI
From the original phone contact to the home inspection and purchase and installation it was a pleasant experience
Southfield MI
Refered by a friend
Oscoda MI
You do what you say you will do! If you say you will call, you call. Everyone has been so pleasant to work with, patient and just great customer support.
Holly MI
Willingness to come out and evaluate the situation.
Waterford MI
Livonia MI
Quality of the presentation. Everything that I wanted to know was answered. I like the price and zero percent interest on the installment loan.
Canton MI
My son had worked with Matt Leitch before and some other contractors/companies. Matt was the only reliable one. He is honest, trust-worthy, knows everything about this type of work, is very accurate, explains the situation well, and friendly. Additionally, Jeff & crew did a great job today! Jeff talked to us throughout the whole process, so we always knew what was happening. He took as much time, as was needed, to answer every question. They were extremely careful, worked hard & quickly, and cleaned up everything. Jeff walked us through everything at the end, so we are comfortable with future wall adjustments and we feel we can always turn to him for support. He deserves the Wow Service Award and a raise! Thank You, Lynn
Commerce Township MI
Referrals from other satisfied customers, who were friends, associates. Thank you.
Pinckney MI
Friendly staff on the phone. You were here when you said you would be here. Great service overall. Everyone was great!
Canton MI
On time and was very particular with my needs. Went the extra mile to complete this project on time. Couldn't be more pleased with the crew Matt C. And Bruce G. and the rest of the crew.
Canton MI
My husband is a local business man who has customers that have used your services as well as researching you himself.
Clinton Township MI
I cannot compliment the crew enough!!! Hector made me feel like we were the most important people in his life. He kept me informed as the job progressed every step of the way. I do not have the names of the other two professionals (sorry!) they were extremely polite and friendly. Thank you for sending this fabulous team to tackle our leaks.
Bloomfield MI
Brandon was prompt and knowledgeable as to determining the source of the leak in our basement
Grayling MI
Mike and crew did a great job protecting my floors
Plymouth MI
They came when they said, took less time than I thought it would, and made sure everything was done right before they left.
West Branch MI
Saw advertisement on T. V. Did not check competition
Southfield MI
Tim, Ricardo and Rich were great!
Plymouth MI
FSM solution looked like the most "engineering sound" solution available.
Oak Park MI
Seeing your commercials, I think I saw your truck in our neighborhood also where you might have done some work. But seeing commercials mostly was the reason I called. Your company is very informative. I was very pleased with the work your workmen your commitment and your company is very attentive.
Warren MI
Already recommended you... the crew did a great job, I was impressed.
Brownstown MI
we loved how Matt C. + Bruce G. knew exactly what to do, didn't have to show them anything, great job.
Bay City MI
Tony and his crew were great. They came and did the job faster than expected. He also answered all of our questions along the way and my husband who is very picky about how things should be done, was very impressed with this crew.
St. Clair Shores MI
Dave Dean and his crew were 1rst class, they did a great job!
St. Clair Shores MI
Excellent. I had a lot of anxiety, they did a great job. I didn't expect them to replant my plants-- I was amazed.
Yale MI
Hector and his team did a great job.
Traverse City MI
Alex and Chris are great! Everyone I worked with was great!
Macomb MI
I heard and seen nothing but good reviews.
Southfield MI
Livonia MI
All of the ladies in the office who called concerning any issues were great and answered all my questions and were nice and welcoming when I visited to drop off a couple checks.
Dexter MI
referral from other schools
Macomb MI
Felt comfortable with the system giving me peace of mind that overall my basement should be safe and sound, Matt did an excellent job explaining everything.
Sterling Heights MI
David Dean and crew were great. They answered all questions, worked quickly, and cleaned up the area nicely.

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